Tree

Thank you so much for your kind words! We truly appreciate your patience and understanding while we worked through everything this weekend. Our team has been working hard to stay proactive, communicate updates quickly, and make sure our residents... feel informed and supported throughout the process.Hearing feedback like this means a lot to all of us, and we’re grateful to have residents like you here at Tree! Please never hesitate to reach out if you need anything. Read More

Thank you so much for the awesome review! We’re so glad you’re enjoying the amenities and everything our location has to offer. We love creating a space that feels convenient, comfortable, and fun to come home to. And yes — the barbell definitely... deserves its own shoutout ??
We truly appreciate you being part of our community! Read More

Thank you for taking the time to share your feedback. We sincerely appreciate hearing from our residents, as it allows us the opportunity to address concerns and continue improving the community experience. We are truly sorry to hear about the... incident involving your vehicle. We understand how upsetting and violating that experience can feel. Once your email and evidence link were received, management responded the same day and uploaded approximately four hours of camera footage from our gate cameras directly to the detective for review and investigation assistance. While crime unfortunately can happen anywhere regardless of preventative measures in place, we do take resident concerns and community security very seriously. In addition, Tree Apartments does have a courtesy officer who is employed through Austin Police Department and patrols the community nightly at random times throughout the evening and early morning hours. We also continue evaluating lighting, access control, and additional security enhancements throughout the property. We are disappointed to hear about your interactions with our team and apologize if you felt unheard or unsupported during your experience. Our goal is always to provide professional and respectful customer service, especially during urgent situations, and we appreciate this feedback being brought to our attention. Regarding the community technology and access systems, the Alta/Open app is intentionally limited to registered residents for both security purposes and because the platform operates on a per-user licensing structure. The app’s proximity-unlock feature only functions when location and permission settings are enabled on a resident’s phone. If a resident is uncomfortable with this feature, those permissions can be adjusted directly within their phone settings. For package delivery concerns, all major carriers are provided access instructions, including Amazon Locker access and one-click entry to designated building doors. Unfortunately, management does not control how individual carriers choose to complete deliveries once access has been provided. Delivery issues ultimately must be addressed directly with the carrier provider. Your Honeywell thermostat does include remote capabilities, and instructions for setup were included in the Welcome Home folder provided at move-in, along with information regarding the water heater timer reset instructions. We would also be happy to provide another copy if needed. We also appreciate your suggestions regarding landscaping, pressure washing, clubhouse reservations, and additional technology enhancements. Resident feedback like yours helps us evaluate future improvements and community priorities moving forward. Thank you again for your feedback and for sharing your concerns with us. Read More

Thank you so much for the kind words! We’re thrilled to hear you’ve enjoyed your experience at Tree Apartments and that our team and amenities have made such a positive impact. Knowing you chose to renew your lease truly means the world to us! We’re... so happy to continue having you as part of our community and look forward to another great year together ??? Read More

Thank you so much for taking the time to share your experience and for the kind words about Ryan and the team! We’re really glad to hear that your application and move-in process went smoothly and that you’re enjoying the amenities and our location... so far. Welcome to the community — we’re happy to have you and your partner here!
We also truly appreciate the constructive feedback. This time of year tends to be one of our busiest leasing seasons, and while we always strive to respond quickly, we do prioritize residents who are in the office or on the phone first. That said, we absolutely want to maintain the strong communication our team is known for. We recently welcomed a new leasing agent to the team, and we’re confident this will help us get back to the level of responsiveness our residents expect and deserve.
Regarding the trash room, thank you for bringing that up. The chute rooms are accessible to residents, but items left outside of them are usually due to improper disposal rather than access issues. We continue to remind residents of proper trash etiquette and appreciate everyone helping keep the community clean.
As for the mobile access system, we understand how it can be inconvenient if your phone isn’t with you. The system is designed to enhance building security, but we always encourage residents to stop by the office if they’d like to discuss additional access options or have any questions about how it works.
Thank you again for your thoughtful review and feedback. Please don’t hesitate to reach out if there’s ever anything we can assist with — we’re glad you’re here and hope your time at Tree continues to be a great one! Read More