Ashford Apartments

DO NOT RENT HERE – Save Yourself the Headache
Since BH Management took over, everything has gone downhill. They came in trashing the previous management, bragging about how great they were and how customer service was their top priority. What a joke.

They gave us only three days’ notice (two of which were on a weekend) about a new payment system—with zero consideration for how inconvenient or stressful that would be. We had to scramble to create new logins, pray rent would process in time, and… still had the threat of late fees hanging over us.

Then came the mailbox key nightmare. I lost my key and left work early to ask for a replacement. I showed up 10 minutes before closing, but the manager was already rushing out and refused to help—twice. When I came back the next day, they still weren’t prepared. The assistant manager matched my frustration with a nasty attitude of her own instead of trying to help. Eventually, I was charged $30 (after being told it was $5), and then they only made one key, not two. It took three separate trips and a huge waste of my time for something that should’ve taken five minutes.

But what really pushed me to write this review?

I walked my dog on the small grass patch outside my unit and ended up with ticks biting my feet. I reported it. Their response? “We’ll spray, but we’re charging YOU.” Seriously?! That’s public grass, not my private space.

Then, the worst part: I come home from work to find things moved around and a pest control slip on my kitchen counter—meaning someone entered my apartment without my knowledge or consent. NO call, NO email, NO heads-up. That’s not just disrespectful, it’s illegal.

When I went to the office to get answers, no one would help me. A leasing agent literally said, “I’m not helping anyone today.” What kind of business is this?! The only decent person I interacted with was a maintenance guy who apologized and admitted the pest control vendor just grabbed a key and went inside on his own.

Let that sink in: vendors can walk into your home without your knowledge. How secure do you feel now?

Save yourself the stress. BH Management is disorganized, rude, and clearly doesn’t care about their residents’ time, privacy, or safety. Do yourself a favor and look elsewhere. Read More