Flats on 12

A terrible experience for my family from beginning to end. Uneven floors. Incomplete maintenance request. Wasps flying everywhere outside. Dog poop everywhere outside. Unusable laundry rooms (we started using the laundry mat). The mold is so bad that my poor newborn was constantly sick.

If I could give less stars I would. TLDR: Apartment floods, upgraded vs non-upgrade does not mean anything for quality.

Despite renting an "upgraded apartment" we arrived to an apartment with a broken window being covered by a tarp. There was extensive mold in the AC system, and it was so bad my wife had an asthma attack. They didn't even replace the filters. The dishwasher didn't work and spewed water onto the floor. The kitchen sink leaked into the bottom cabinet. There is a gigantic hole… leading into the interior of the wall. These are just the major move in issues. It took them over a month to fix them and I had to argue for livable conditions weekly.

Starting in April we our first rain, about an inch. It poured into the kitchen and bedroom through the windows and baseboards. Talking to other people around the complex, this happens to them as well when it rains. The window fixtures are in such disrepair even the lightest rain saturates the interior of the walls. I am writing this in June and they have provided no fixes or remediation. We have flooded five times. They are doing nothing. I keep hearing contractors are coming on June 15th, but based on how everything has gone this year I would bet they just plan on stalling until the end of the rain season.

Beyond those unlivable conditions, the apartment is just generally gross, decaying exteriors, cockroach battles, and 10 inches of paint covering ever surface (and yes this includes the outlets and cabinets they just painted because they were to lazy to do it the proper way). Please save yourself and choose anything else. Read More

Dog poop everywhere. Smells like weed and cigarette smoke. I’ve gone through three bottles of febreeze since moving in because the smell is unbearable. There’s been a broken water line for nearly a month and they still can’t fix it. Trash everywhere. The building’s foundation is sinking, but they keep saying everything is fine and it’s an easy fix. I’ve been waiting for several work orders to be completed since I moved in. Maintenance keeps closing my work orders, but they haven't actually fixed… anything. Whoever remodeled the units did a terrible job. Management keeps changing. I’m pretty sure the positive reviews were written by the staff. The staff is definitely not friendly. They’re lazy and incompetent. Read More

management truly does care about their tenants! Vivian at the leasing office helped me understand everything I needed to know before I moved in and went above and beyond!