Alto Highland Park Townhomes

I lived in a ground floor apartment in the main building for 18 months. Right before I was to move in they altered the date of move in saying they were relocating the other tenant into a larger unit that had water damage so they had to push my move in date. I was informed one day prior. No apologies. After move in it was obvious that nothing was done but a regular cleaning after the other tenant moved out. When I told the property manager that I thought it needed to be more thoroughly cleaned... and refreshed I was told that the other tenant never hung any art on the walls and didn’t have much furniture so they didn’t need to do anything! I mentioned how bad the wood floors were and their answer to that was that there used to be a tenant in a wheel chair so that is why the floors and walls were in bad shape. They were not going to fix any of the cosmetic damage to the unit. The apartment was very dated. Nothing like the model apartments that leasing shows. The bathroom looked large but most of the drawer fronts were fake and didn’t open. I stayed because it was temporary housing for me and at the time there weren’t a lot of options. My unit flooded twice. I took a video with the water pouring into the unit and still got nothing from maintenance except they would look into it later. When it happened a second time I had to pitch a fit to get a repair. Noise was a huge factor being on the first floor. The larger units were above me and because this property is in HPISD there a lot of kids. A family of 5 lived directly above me and the noise was 24/7. I could hear the running, screaming and crying early every morning. The walls are thin and you can hear conversations from the adjacent apartment and even from across the hall. Lots of dogs running around and I even witnessed several peeing in the carpeted hallway. The elevators were frequently out of service. The call button for deliveries didn’t work the entire time I was there. The parking garage had water and sewer smell so it was not very pleasant. What I can’t figure out is how they can get the rent prices they do when the property is dated and not well maintained. If you don’t have kids that need the address for HP I would not recommend. Having a Whole Foods across the street is not enough to make living here worth it. The price is way out of line to the quality of living. Read More

Since the change of administration, there have been some delays regarding maintenance and we were promised to have special events twice a month and there was only one.

Somethings are better unsaid. Management and maintenance need to work on their professionalism.

Talk about location, this is it. Nestled between the Park Cities and Dallas , we get the best of it all!! Nearby restaurants, prime retail, excellent school district and best of all safety. The Alto HP staff is always willing and able to help. They keep the community up and running, easy to communicate with and even hold fun themed events for all to enjoy… even our beloved pets! Come see for yourself!!

I've lived at Alto for 2 + years now and have loved it the whole time! I haven't had any issues, my neighbors are all really nice and it's a quiet place to live. My apartment is huge and I have tons of closet space. I'd definitely recommend Alto Highland Park to anyone looking for a great place to live in a good, safe, and quiet area with a good staff and maintenance!