Gateway East at the Arts District

Do not ever live here. This place is the absolute worst living conditions. I was a resident for over a year and moved out due to poor building maintenance and multiple failures in the building. The management gets is equally terrible with people who are just there for the pay check and couldn't care less about you living there. Multiple times pipes burst in the building causing thousands of damage to my unit. When calling the emergency maintenance line it takes on average 2 hours for a response... even in the middle of the day. After they responded and stopped the leak it took two weeks before they even repaired the damage to the bedroom. When I asked for a prorate on my rent for that month they responded saying that since I could still sleep in the living room that I don't qualify. The management here has no business being in their positions and to get them to do the basics of their job and man the front office or answer emails is even a struggle for them. Just save yourself the stress and struggle and go somewhere else, there are way better complexes out there at a similar price. At the very least they could pretend to care but as long as your paying they don’t care about unit issues. Read More

So far since I've moved in i've seen two different managers i can definitely say things are starting to change down here i love my apt and honestly for the price and location I can't compare nor complain.

Do not apply here. Waste of time and money.
My experience with this apartment complex has been nothing short of a nightmare.

Red Flags from the Start: I initially overlooked the warning signs due to my urgent need to find a new place as my lease was ending. Despite being assured by my locator that no appointment was necessary for a tour, I was abruptly told upon arrival that an appointment was required. Never have I been denied an apartment tour. This inconsistency was a glaring indication of... the disorganization and lack of communication within the management team.

Inept and Unresponsive: The application process was a disaster. The website failed multiple times, and despite leaving several voicemails, I received no response. It took several attempts to get someone on the phone, and when I finally did, I was promised a call back that never came. Miraculously, my application finally went through the following day, but the frustration didn’t end there.

Ridiculous Verification Requirements: After submitting my documents, I was initially told that only my tax forms were needed. Given that I earn mostly in cash, my tax returns don’t fully reflect my income, but I was assured this wouldn't be an issue. However, when we followed up regarding my partner’s information, we were given the green light, only to be told later that his employment verification was unacceptable because it was sent from a Yahoo email account. The demand for an HR email from a small business that doesn’t even have an HR department was beyond absurd. I have never had this much trouble with income verification. Bottom line if you and/or your partner make cash do not apply here.

Uninformed and Unhelpful Staff: Dealing with this management team has been the worst experience I've ever had with an apartment complex. The application process dragged on for more than week without any clear communication or resolution. When seeking assistance, I was met with a barrage of “I need to check with my manager” responses, revealing a complete lack of competence and autonomy among the staff. It's clear they are neither trained nor equipped to handle basic inquiries.

Bottom Line: Save yourself the time, money, and headache. This management team is unprofessional, unresponsive, and incompetent. The numerous negative reviews are spot on, and the positive ones seem suspiciously fabricated. Read More

Applied weeks ago, called with no answer. Management repeatedly tried cancelling my application without reason. During the process, they requested my SSN in person and made a copy, which felt unnecessary and left me uncomfortable. Look elsewhere for a more transparent and professional apartment experience.

It looks nice but it isn't! Over Priced places and hazards.

They care more about remodeling their office than taking care of other important things. I have lived here for almost a year, and when I went to move in, my supposedly remodeled apartment was repaired due to the entire unit being flooded!

Not only that, on the move-in day, they had cleaning crews trying to clean out black mold from the refrigerator, the door knob fell off the next day when I was trying to move stuff into the... apartment; and the washer they provided filled all the way up and wouldn't drain! The whole apartment needed to be cleaned from top to bottom when I moved in.

They have admitted to having no maintenance at all! They don't pay people enough to stay around. Almost all my windows have 2 to 3 inch gaps in them where heat gets out and bugs get in. Old maintenance people who left said multiple buildings have that issue and that the owners will not pay to install new windows!

The dishwasher has never worked; it had old, moldy food in it and filled up with water the first time it was turned on, and it took them almost two months to come look at it! They replaced it with the equivalent of a Wish.com one, and the water also doesn't drain. Read More