Keystone Falls Apartment Homes

First, you’ll forever be on the list for a garage or car port because several residents are literally running an auto shop on site. Second, you have the same people having pool parties and leaving boxes and empty beer can all over the pool. They invite their whole family & the residents can’t even enjoy it! The noise at night!!! Cars screeching, motorcycles rolling through here and again, the same residents, out drunk and yelling in the parking lots! Management doesn’t care!

Excelente atencion, instalaciones hermosas. Personal muy atento y amable

Who in the world would give this property a 5 start rating??

We were recommended to live in an apartment community managed by this company by an apartment locator. With the service, we were promised a $500 gift card. When we arrived, the lady nicely greeted us and told us that she had spoken with the locator and had something available for us to see. Because this was a last resort, we took it; there were no other available 3 bedrooms that were move-in ready on the same day.
Completed the… application online. There was no where to put that someone recommended the apartment to us. So we were unable to receive the $500 gift card. That was just the beginning of the nightmares at this place!! (Oh, the name of the apartment community in Dallas is called KEYSTONE FALLS.)
There's not enough available characters to explain the depth of my disgust with this property and the management. The biggest issue is parking. If you do not make it by 7pm...you will have no where to park. To avoid parking at the recreation center up the street and walking a half mile to my "home" with my little children and groceries, or to avoid parking at the neighboring apartment community and being towed, we've been forced to park in the handicap parking spot. I've emailed them several times to make them aware of this issue....no response. When we finally got towed, they said "you pay rent to have somewhere to live, not somewhere to park!" WTF is that?!
DO NOT MOVE HERE. This is just ONE complaint of MANY that we have. In all of my years, this is the worst property management and the worst service. This is my largest monthly responsibility. Even Walmart provides better service than these people. This is the absolute worst and I would urge everyone to BEWARE if you are considering this place as somewhere to live for any length of time. Read More

I’m so easy going when it comes to certain things. But these apartments are insane. Management is absolutely terrible. The ladies are consistently disrespectful about any concern. The whole complex is trashed. And I’m talking TRASHED. They allow tenants to run mechanic shops out of garages causing no parking. Not to mention roaches crawling inside and out of every building. You want AC? Don’t count on it. AC has went out 6 times in 103+ weather. Pool is overran by outsider complex’s. Can’t tell… you how many pieces of glass and nails I’ve found near my car. Doesn’t end there! Got a package? Give it an hour it’ll be stolen off your doorstep. When I tell you.. Keystone isn’t worth it, it really isn’t. Corporate isn’t even concerned. Please don’t make the mistake I did. There are plenty of better apartments down the street. Read More