6/4/26
Prospective Tenant
Misleading and terrible experience when using the virtual tour function. The staff also do not communicate effectively with regard to what units are actually available for showing. We wasted two days in a row scheduling virtual tours and both times we didn’t get to see anything. The staff told us to come back during business hours but the app allowed us to schedule a virtual tour after hours. They even called us prior to the second tour to remind us about our tour but then told us to come back... another day during business hours when we arrived at our scheduled time.
Review from Apartments.com
Property Manager at Laurel at Lake Highlands responded to this review
Hi there, we're sorry to hear about the frustration this caused, especially after showing up twice as scheduled. That kind of disconnect between what our tools promise and what residents experience on arrival is something we want to fix. We... appreciate you sharing this and hope you'll give us another opportunity to show you what our community has to offer.















