Woodhill Apartments

I'm looking forward to moving in after a bit of a hassle/confusion but they took care of it. Thanks Karla for addressing my issues! 5 star for customer service!

I went by there with a friend to view a unit and noticed that a lot of the amenities did not work that is offered to residents such as the equipment in the gym. The indoor pool does not work. The yoga room is not open. When leaving I saw a lot of potholes in the parking lot. It’s a hell no for me

We moved into a dirty apartment. Carpet was full of sand and the office was closed for 3 day weekend, with no one on call. A year later and we are trying to move out, but they wouldn't let us go month to month, they are trying to make us do 60 day move out, even though our lease is over. Texas law states 30 days. There are only 2 overwhelmed employees and they can't figure out what is going on. They are trying to bill us for utilities for August when we moved out the beginning of July. It... has been a total nightmare. We've been dealing with this since June. They can't keep employees. Read More

If I could give zero stars, I would. Difficult to contact, while office workers are not unpleasant to talk to, they are exceptionally unhelpful due to the expectations of management. It takes ages for maintenance to do anything, again because of management. For a couple months, there was no on-site maintenance, so even in the case of emergency, there were disproportionately long waits. Do yourself a favor and skip this place.

Short Review: Definitely not the place to stay whatsoever. 100% would NOT recommend it.

Long Review (1/3): Here is a list of things that have occurred to me when I lived there for 15 months:

1) There was legitimately a rat/mouse living in my apartment. For at least 13/15 months my roommates and I stayed there, we've seen and heard mouse noises coming from our pantry. Our pantry is where the washer and dryer plug-ins are and the rat has come from there. We had to BEG and call for MONTHS before... actual pest control came. The pest control they had provided immediately just looked at our pantry and said "there's nothing I can do, I'm not equipped for this" and left. Then after 2-3 months of calling the apartment complex, begging for higher-up pest control (rodent control), the rodent control man said "this needs to be fixed by the contractors, I can only give a temporary fix.". Called the apartment complex once more and they did nothing, once again. We never had a pantry the entire time living there and despite us calling them repeatedly, they never fixed the issue.
2) Any maintenance issues, even before the pandemic, were handled extremely slowly. They don't read any requests left on the online form you have to submit. I had always checked the box "No permission to enter the apartment, with or without a tenant inside". They have entered my apartment before without permission and it gave me so much anxiety. They also don't tell you when they are coming; they don't give a day or a time frame, they would literally just show up. Read More