Madera at Leftbank

Awesome staff from Leasing to Maintenance. Always friendly, and the property always looks good.

Lived here for 2.5 years. Beware this apt complex only allows packages to be delivered by Fetch. If you aren't familiar Fetch it is the worst thing since unsliced bread. The company operates with the idea that the apartment complex is the customer and the residents are merely a user. It is far more inconvenient for the resident to use fetch than having a package drop or allowing deliveries to the door. The number of times I didn't receive a package is numerous because friends or family would... send me a package to my apt address and not my 'fetch address'. I would never know because Madera turns the delivery drivers away since they don't let them deliver packages and never tell the tenet. Furthermore, you HAVE to pay for this worse solution even though management is the one that benefits from not having to maintain a package room. There are more issues with fetch that I wont delve into but there are plenty of good apts in this area that don't use fetch so I would suggest them. Safe to say I will avoid apartments with Fetch and I suggest you do the same. Read More

Cons:
- Sink has not been working properly since we have moved in and has been backing up despite talking with multiple people and several “fixes.”
- Management doesn’t seem to care and has no interest in getting issues resolved in a timely manner after the sink issue lasting since move in (39 day)
- We feel as if we are getting blame shifted onto us for sink not working despite the sink backing up after the third fix after water only going down.
- Paint splattered in some areas of the apartment... .
- Cracks in dry wall
- Things seem to keep breaking after moving in i.e. 4 outlets stopped working in the kitchen, some of which we haven’t used.
- Apartment wasn’t well cleaned when we first moved in
- Stains in bathtub
- We found other people’s hair in the bathroom when we moved in
- One toilet is incredibly loud after flushing and stays that we for upwards of 30 minutes.
- Mandatory trash valet service (seems to be the case for most apartments in the area, could be a pro for some)
- The gym in building two is incredibly hot.
- The stressful process of getting an apartment was very slow and last minute in some cases.
- Seems understaffed for some of the reasons mentioned above.
- Some of the doors to get into the apartment are broken (either won’t shut properly so anyone can get in or won’t unlock with properly)
- We have been missing the fridge shelf since day one and have mentioned it multiple times and they have not replaced it.
Pros:
- Incredible area
- Apartment complex is kept very clean.
- Aside from issues with the sink, the staff are nice.
- Not a party apartment or maybe it is, and sound insulation is great.
- Multiple gyms on site (not the bast variety in equipment but good in a pinch)
- Offers discounts to shops around the area such as Orange Theory
- Great pools
- Modern appliances
- Study and office rooms.
- SOME parts of the apartment are very high quality i.e. counter tops, fixtures, etc.
- My girlfriend feels very safe in this apartment even with some of the doors not working properly.
- Wine fridge although it doesn’t work anymore because the outlet doesn’t work that it is plugged into.


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I am active duty military currently serving overseas, however, my wife currently lives here while I am serving. My wife went to go bring up some security issues (doors not working properly, gates not working, etc.) to the office and my wife described the language of the staff and manager as rude and condescending. They act as if these things are out of their power, however, these issues have been persisting for months. Increase in crime around this property is real. Wife wife tells me there are... homeless walking around the property, using the facilities, and there have been persistent break ins to cars. Shame on this place for disrespecting those who serve and their families who support them. Read More

COCKROACHES EVERYWHERE!!!

Rent here if you love being terrified by bugs, dealing with incompetent management, and things always breaking!

This place is seriously infested and management does not care. In an email management said, “I can appreciate your frustration however there is only so much that can be done and there is no way to keep every bug out of a home” in response to me begging them to come spray, caulk, and weatherstrip because seeing roaches in your apartment everyday is normal... right?!?!

My apartment has been infested since day one of moving in and you can see roaches in the hallways and trash rooms.

Maintenance is a joke. They are unorganized, take forever to fix things, and do a terrible job. It took 2 months and 4 visits for maintenance to fix my dishwasher. First visit, guy decides I need a new part. Second visit, guy comes in and looks confused when I ask if he has the part and it turns out they never ordered it and he didn’t know about first visit. Third visit, they fix the dishwasher. Fourth visit, guy comes to fix my already fixed dishwasher…

The only pros to this place are the location and Andy in the leasing office. Read More