MAA Grapevine Apartments

"I lived at MAA Grapevine for two years and generally had a good experience with maintenance during my stay. However, my move-out process was disappointing. I was charged over $1,650, plus installation fees ($100) , for the countertop, despite its condition being nearly the same as when I first moved in and that counter top made with very poor quality with play wood. It felt as though the staff had already decided to charge me for something, regardless of the circumstances.
Additionally, before... moving in, I noticed bug and cockroach issues and reported them to management. They assured me that pest control would be sent weekly, but after the first two weeks, no further pest control treatments were provided. Overall, I am highly dissatisfied with the management’s handling of these issues and the way I was charged without a clear justification.
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When looking for an apartment, I always have set questions in mind I want answered so this is my attempt to answer those for anyone looking in the future. 

Noise:

Cons: I could hear it when our downstairs neighbors played music or when dogs were barking outside. I had a room with balcony access and sometimes it sounded like someone outside was in my room. 

Pros: I couldn't hear our next door neighbors. Like ever. So the walls were thick but the floors weren't. When noise issues were brought... to the attention of the staff, they addressed it asking tenets to be respectful of the community. 

Bugs: 

Cons: Not really an issue. We had ants like once and a cricket let itself in from the balcony. They only spray for bugs on Monday so if you have an issue Tuesday, gotta wait it out.

Pros: Maintenance was always very responsive to take care of and spray for bugs when we called about it.

Safety:

Pros: I accidentally left my car unlocked a couple of times and it was never an issue. We did get an email once or twice about making sure that your vehicles are locked because there had been some concerns but I never felt unsafe.

Management:

Cons: Every year they raised the rent. This is what lead us to move out. We discussed it with management and had some sympathy and negotiating was a bit of an option, but it wasn't enough to get us to stay.

Pros: They pretty much always answered the phone and were professional and timely in dealing with issues. 

Community/town:

Cons: It's a bit of a commute to the city but most of these satellite towns are. I didn't become friends with my neighbors, but I wasn't trying to either. 

Pros: Grapevine is adorable. There's a cute downtown area and it has most all restaurants and shopping centers you would want in a reasonable distance. The people in MAA were all friendly when I saw them out and about.

Other: 

Cons: Our electric bill usually surprised us a little with how high it was. My suite mate believed it to be because of the vaulted ceilings and poor insulation. This was true in both the winter and summer. 

Pros: They installed Smart Home features allowing us to control the AC/HAVC from our phones (great feature when you're in bed and want to cool the place down) and unlock the door and know when it was accessed by maintenance. 

I enjoyed living here and was sad to leave. But at the end of the day, that regular price raising wasn't something we could do. I hope this helps you come to a decision in establishing your new ho Read More

It is a nightmare. The staff is horrible. The place is infested. They never actually do repairs, just half-measures that don't fix the place.

These apartments are old and have a lot of maintenance issues. Count on your water being turned off often. My son's apartment was invaded by rude and incompetent maintenance personnel on several occasions. Twice they had to tear out his kitchen and jack hammer through the foundation to fix water leaks. Their work was shoddy and substandard with numerous dings to walls, cabinets and countertops. No water, no kitchen, no privacy, no regard for your living space. Oh, and no credit for the time you... lose your ability to live in and enjoy your apartment. Here's the kicker, when he moved out, they tried to charge him for all of the damages left by their crack maintenance staff! Complaints have been filed and we're now going to court. Good luck if you rent here! Read More

I love it here! Staff is great and welcoming. Great value!