500 Crawford

I have lived at 500 Crawford for almost a year, and the most disappointing part has been how the management treats people, especially during my renewal. After they sent me my renewal offer, Chrystal never responded to my email, never helped when I called, and even when I went in person, she was sitting right there on the phone and still would not talk to me. Her assistant told me to email her again, even though I was the only person there. That is not how you treat someone who lives here. They… offered me a renewal rate that is more than 250 dollars higher than what similar units are renting for right now, added a new 75 dollar fee, and changed the parking rules too. I am sure my unit will be listed for about 250 dollars less than what they offered me because that is what other similar units are going for. This is not even about the money because rent in this area is pretty similar and a couple hundred dollars does not make or break anything, but being treated unfairly and pushed aside does. There have also been security problems with packages being stolen and roach issues in the units, both small and large. It is sad because this could have been an easy situation to fix with good management and fair treatment, but instead it turned into a bad experience. I would not recommend moving here based on how the management handles things. Read More

My name is Autumn! 500 Crawford is hands down the best apartment I’ve ever lived at in Houston and I’ve lived at several over the years. The amenities are unbeatable, always clean, modern, and thoughtfully maintained. The staff is consistently professional, super accommodating, and quick to respond. Maintenance concerns have been minimal during my two years here, and anything that’s come up has been handled promptly and efficiently. It truly feels like home, and the level of service sets it… apart from anywhere else I’ve stayed. Highly recommend to anyone looking for a high-quality living experience downtown! Read More

I've lived here 2.5 years and have really enjoyed it. Would definitely recommend, especially if you work downtown.

Things I love:
* Everything is clean and looks good. Hallways are cleaned regularly, no smell
* Everything is fairly new and works. I've only had two issues and they were fixed pretty quickly by maintenance.
* Staff are friendly and helpful, and amenities are good. The gym is never too crowded.
* The view from the La Branch-facing apartments isn't perfect, but if you angle your… couch right, you can make it so you only see the pretty skyline
* Price relative to location. There are far worse located apartments for the same or worse prices, which ties into...
* Proximity to everything. There's no downtown HEB, but it and Target are a short drive away, and the Red Line rail is an easy 7 minute walk away, which gets you to the Texans stadium/Rodeo, midtown, Herman park, and the museum district. Discovery green is a cute little park that's also a 7 minute walk, and Phoenicia market, an adorable little grocery store with a great bakery, is right next to that. Downtown is not like other major metropolis downtowns, so it's not the most happening and you won't have everything you need in walking distance / open late, but it's about as good as it gets in Houston for walkability.

What to be aware of:
* You're choosing to live next to the Astros stadium. If you don't go to more than a handful of games, this is exclusively a downside. Traffic on gamedays / concert nights is centered around this building, and some people blast their music after games often, so baseball season is generally fairly loud for my apartment on the La Branch side.
* Other noise: You can't hear the main street clubs or anything, but a few times a week there will be a loud car ripping its engine, someone absolutely blasting Wanna Be A Baller by Lil Troy (yes, that song specifically), or a group of people riding quads. These last from 2 seconds to 2 minutes, and even with your doors and windows properly shut, it's very loud, but this is the case with a lot of places in the loop so it's only specific to this apartment on gameday. The median volume, though, is very quiet for what you'd expect from a downtown.
* Parking pass system is strict at 24 hours. You have to re-create their guest pass as soon as the old one lapses, otherwise your friend's car will be towed without mercy. This is the one thing staff wouldn't help me out on. Read More

First, the management team has been professional and super helpful at every point since I moved in July. The place is well-kept and the location cannot be beat, especially if you work downtown (commute is less than ten min, every day). Next to the Astros, and a few blocks from the Dynamo and the Rockets. Communications have been timely, covering community/holiday events, fire drills, food truck Wednesdays, etc. I was excited to move in, and they have only exceeded expectations since.