Arlo Memorial

While the location is good for easy access to everyday needs. That doesn't excuse some of the office staff that are rude and just apathetic when being asked simple questions like maintenance updates. Not to mention being disrespectful with tenants when they are trying to get said answers.
On to maintenance, takes 2-3 days minimum for anything to get completed. When you ask for updates, the whole office staff doesn't like answer or when they decide to do, its only because you have had to ask… multiple times. Not to mention, they have misled even myself saying that a maintenance issue had been resolved only for it to do break again quickly after the repair was complete and it cause damage to personal property later that the complex refuses to acknowledge.

If they are charging this much money to live here, the office staff can be much more respectful and maintenance can be done quicker but they choose to be disrespectful and rude when even asking for updates, mainly cause I do not like leaving my animals locked in a smaller area of my apartment for multiple days due to the apartment policies of not coming in with loose pets(not knocking the policy because I understand it) but that policy was never told to myself and potentially other tenants and it caused delays in maintenance for me because simple communication is unheard of with the office staff. The only reason i found out about the policy was because it was taking almost a week to get some maintenance done on the apartment.

If you value your money in where you like to live, there is always better complex's, nicer staffs and quicker maintenance elsewhere. Look to those places first before coming here. I've been here a year and a half and seriously contemplating moving at the end of the lease.. Read More