Briarwest

Property Manager at Briarwest responded to this review

Hello and thank you for your review. We welcome all feedback, whether positive or negative. I am so sorry if you are experiencing certain issues and hope I can address each of them. As of 6/26/2020, there was a management transition for Briarwest. As… part of our transition, we made changes to both the tow policy and gym key policy. While residents were previously charged a fee to obtain a gym key, we actually ceased that. Our new team felt that residents should not have to pay to use an amenity. Sounds like you may not have a key - just stop by the leasing office to grab one. Also, previously, towing and tagging of inoperable/unregistered/wrecked cars were not being done. We've changed companies so the tow policy and parking policy could be enforced.

Unfotunately, while we do have a patrol company, they are not here 24 hours a day. Their hours fluctuate day to day. If you are experiencing an issue that requires emergency assistance then the best call of action would be to notify police. Unfortunately, crime can happen anywhere.

We also have pest control that services that property every Monday. Units are serviced when they are requested to be serviced. If you have been experiencing pests issues and have not reported them, then unfortunately, ou would not be on the service list. Please be sure to call the leasing team so you may be placed on the service list.

I hope this helps. We look forward to hearing from you so we may address any other concerns you may have.

Thank You for being a part of Briarwest. Read More

Property Manager at Briarwest responded to this review

Thank You for your review. We welcome all feedback so we may improve in any way possible. I am sorry that you have not been able to use the gym. Previously, I do believe gym keys were at a fee, however at the time of management transition, we did… eliminate that practice. If you have not received a key, you can stop by the leasing office and pick up at any time. Our community does have security patrol as a measure to ensure property lights are working at all times, amenities are secured and the property is clean. In the event of an emergency, we do ask that you call the police so they may assist. We also have weekly pest control. If you would like to be serviced, the policy has not changed; you must call a member of our tea so you may be placed on the list. I am so sorry your experience has not been the best. We hope that in the near future, we can regain your trust, We are here to help and will assist in any way possible. I hope this helps!

Thank You for being the best part of Briarwest. Read More

Property Manager at Briarwest responded to this review

Hi, thank you for taking the time to leave us feedback about your experience We want to ensure have the correct community, as you mentioned Briarwood. Please contact us at (713) 784-2093 when you have an opportunity, and we will be more than happy… to try and turn your experience around.

Best,
Scarlet Read More

Property Manager at Briarwest responded to this review

Thank you again for taking the time to let us know how we did. We hope you have a great day!