Neo at Ten

han mejorado bastante las cosas en el edificio desde que llegó el nuevo condominio, muchas gracias por sus atención y por brindarnos siempre lo mejor

Roach infested, unorganized and dirty. No one sweeps or maintains the building. You have request pest, or it’s not done. Summers are filled with roaches and gnats. I had a leak in my ceiling for months with no resolution until I called and emailed videos. This has been the worst experience of my life.

The leasing office is the worst I have ever experienced in my entire life. I have ROACHES AND ANTS ALL ACROSS MY APARTMENT! For which they refuse to fix despite my paying pest control every month. I have never experienced such a terrible place to live. The leasing office is dishonest and rude. They have lied to me several times about fumigating my apartment then email me after an angry voicemail I left notifying me that the unit was NEVER SPRAYED. This is following several guarantees that it… was as though I was the problem. The worst apartment complex and facility staff I have ever met in my life. The air condition was broken for two weeks of which I notified them of as a MAINTENANCE EMERGENCY and they did nothing. I am brand new to Texas from South Carolina and never experienced such terrible service, I am extremely frustrated with H6 and do not recommend them to anyone. Read More

Overall, it's meh. Based on my tours and looking around otherwise, I expected a lot better for apartments in the area. I'll list my pros and cons. Pros: 1) Maintenance is very good! Things get fixed pretty quickly, so I'm happy about that. 2) Apartment itself is very nice. I like the cabinetry, the tub, the kitchen island, and the granite countertops very much. Cons: 1) Courtesy officer never shows up when necessary. We've reported this multiple times and nothing is done. 2) Security of the… building in general is ehhhhhh. Broken gate, broken doors on the upper floors. It's not great. 3) No parking permits, and no difference between residential and guest parking. People bring dozens of guests into their single units all the time, and it's very difficult to find parking on your given floor. You can pay $50 for a reserved spot with no extra perks PER MONTH, and some idiot will park in it anyway half the time. 4) There's a large amount of dog owners here that seem to let their dogs take a dump in the hallways or on the stairs and just leave it there. A lot of the residents have zero regard for others, and the management does not care despite making platitudes to your face about solving these issues. 5) The hallways, the stairwells, and the parking garage are smelly, grimy, and full of gnats, fruit flies, and roaches. Roaches are not so much of a problem in my unit, but the gnats get in all the time, and even with an electric fly catcher, it is never enough. 6) Management is nice, I've experienced no rude behavior, but I feel like they don't even do their job half the time. People go to them to help resolve issues with other residents, and half the time they seemingly don't do anything. If they do, there isn't a lot of communication, so my trust in them has waned. 7) Fairly sure someone lit off fireworks on the fourth of july and lit the top of the building on fire. HFD had to come to put it out. No official word from the complex or GPI. Lack of communication, again on this one, and it's sorely disappointing. This doesn't even cover everything. I've only lived here for a season, and we will be moving out at the end of our lease. Read More