5/26/25
Frustrating Experience for a Working Parent
As a full time government employee, I trusted this complex to be a safe and responsible place for my college aged child to live while focusing on their studies. Unfortunately, the experience has been more stressful than supportive largely due to the consistently poor trash valet services.
The trash pickup schedule is erratic at best. Bags are left sitting in the breezeways for days, creating an eyesore and attracting bugs. There have even been instances where trash wasn’t collected at all,... despite the mandatory valet fee being included in the rent. For students trying to maintain a clean, healthy environment, this is unacceptable.
My child has had to take trash directly to the dumpster more often than not defeating the whole point of paying for this “service.” Management has been unresponsive to complaints or simply gives vague reassurances that it will be fixed “soon.”
If you’re a parent looking for peace of mind while your student lives away from home, I recommend looking elsewhere. The amenities may look nice on paper, but the follow through especially when it comes to basic sanitation is sorely lacking.
Review from Apartments.com
Property Manager at Phillips Pass responded to this review
We're very sorry to hear about your experience. We want to note that no concerns regarding Valet Living service or trash issues have been reported to our office. We take all feedback seriously and encourage you to contact the property manager... directly so we can address this matter and ensure all residents are following Valet Living guidelines. We are committed to helping maintain a clean and safe environment and are happy to assist with any concerns through the leasing office.
