5/14/25
Not Safe, AT ALL. Fake luxury.
DO NOT MOVE HERE! Unfortunately these apartments are fake luxurious due to management not being fully involved like they claimed. What started out as a noise complaint because my upstairs neighbor was making excessive noise day and night( to the point where management told me to call the cops) I did 4 times, turned into a safety issue. The noise started as soon as I moved in, I thought maybe it was kids up there ( I tried to justify it with management because now it’s interrupting my sleep and... peace). I had no choice but to start recording for evidence. It sounded like boulders were being dropped or someone is WWE wrestling. Management never OFFERED a solution besides the police. I ended up leaving just so I can get sleep. That’s how crazy and excessive the noise was. I started emailing management a couple of weeks after I moved in because the noise just didn’t make sense.Also If you have any major issues the property manager will not respond to you. I’ve never had to live anywhere that has community safety meetings instead of getting security at the gates that cars sit at waiting to get in everyday. There are no cameras. A man was shot up and down by SWAT on a balcony. I lived there for 3 months and it was HELL all due to management not putting their best foot forward. These apartments are too new to be this unorganized and unprepared. I was told someone would contact me and they never did. I don’t know what made them think I was staying in that hostile environment. You can try your best to try and make it seem like every crime incident is isolated to a person but noooo ITS ISOLATED TO THE APARTMENTS, especially when it’s back to back to back to back.The apartments seem like a TRAP!
Upon me moving out , an agent gave me a notice to vacate in person. I said yall CANT RESPOND to countless emails, but you give me a vacate notice after the unit is empty to try and save your butts? How do you give me a notice to vacate after I’ve already moved out and it’s still the beginning of the month?? First off—there’s multiple different dates on the document which says they probably did it in a rush because they saw me moving on May 3, and it also makes the notice retaliatory because they didn’t think I would make my own executive decisions about my safety. You WATCHED ME move out but did you WATCH all those people getting followed and robbed that hard.
Thank you guys for doing everything wrong because til this day I still never got a response about a resolution.
Review from Apartments.com
Property Manager at The Westover at West Branch responded to this review
We're truly sorry to see you leave our community with this experience, and we want you to know that we've read your previous review. Our Community Manager worked promptly to address your concerns regarding excessive noise as soon as you brought them... to our attention. We also offered you the option of transferring to a different apartment while we followed protocol in holding your upstairs neighbor accountable and enforcing our resident policies. It's important to us that all of our valued residents are comfortable, and we'll always do everything in our power to ensure this is a pleasant place to call home. Unfortunately, you did not respond to our offer to transfer. We're aware of the unfortunate incident that occurred in our community, and we remained committed to assisting law enforcement throughout their efforts. Our top priority will always be the well-being of the members of our community, and we've been in recent contact with you to discuss your concerns and provide clarity regarding your lease agreement and move-out. We wish you the best moving forward in your new home.
