6/1/26
Verified Renter
New management RPM had resulted in lower quality living. Trash dumpsters are regularly left by the garage entrance which is both dirty and difficult to navigate in and out when multiple cars pass through. The gym always smells terrible and masked with an awful fragrance. Hallways are dirty and elevators were out of service for over a month with no acknowledgment from the office. They don’t maintain the coffee machine for free coffee, yet amenity fee is unchanged. Lower standard of cleanliness... and poor upkeep of the grounds. Sad to see this change after living here for 3 years. Will be looking for other options once our lease is up.
Review from Apartments.com
Property Manager at Eastshore on Lake Carolyn responded to this review
We're sorry to learn that your experience in our community has not been a positive one. Providing exceptional service and ensuring our residents feel heard is important to us, so it's disappointing to learn that we have fallen short of your... expectations. Our team appreciates you bringing your concerns regarding our waste receptacles and common areas to our attention. Feedback like yours helps us identify opportunities for improvement, and we'd like the chance to better understand your experience and address any outstanding issues. We're committed to listening, providing support, and working toward solutions whenever concerns are brought to us. When you have a moment, please reach out to us at (972) 869-1100 or visit the leasing office. We would welcome the opportunity to speak with you directly, answer any questions you may have, and discuss your feedback further. We hope to connect with you soon.
