Promenade at Las Colinas

Enjoyed being here so far. The management shift has overall been a positive impact, though it’s confusing when there are inconsistencies in what/how new management vs old management does things.

Ex. Paying for water filters is a new charge that residents were not previously responsible but that was never communicated anywhere.

Email communication is also extremely inconsistent and hard to get from the complex. Even when trying to acquire new storage units. Multiple follow ups and finally... maintenance helped find a solution because management would never provide help via email. Read More

Good afternoon,

Since management has changed, I have noticed a few changes:

- cleaning company not cleaning as much as the previous one used to (especially corridors upstairs and the gym).
- we are being charged a lot so the property remains clean. If we want to use the barbecue next by the pool, we have to hold our breath some days because of dog's poops and pee!
- a lot of chairs at the pool are damaged and not being fixed.

The support is not coming as expected from the team. Asked the team in the discrepancy in my rent emailed twice no response since I was out of town. Called them and also no response. On the due date they approached and stated if you don’t pay you’ll be charged for late fees we can’t help with that. That’s the response I received from them. It is very frustrating sometimes to work with the leasing staff.

Great staff and maintenance. The amenities are ok but could use some updates. The location is great there's a lot of things to do in tbe area

I've enjoyed living here. If price wasn't so high, I'd continue to live here in the coming years. The staff is friendly, neighborhood is quiet and close to everything, and my apartment is lovely.