6/5/25
My Experience
I moved into my apartment at Stations at MacArthur this past Sunday, and while it’s still early to give a full review of the living experience, I’d like to share my impressions of the move-in process and the first few days in my new home.
When I initially toured the complex a few months ago, it stood out significantly from the other properties I visited. Victoria, the leasing agent, was my main point of contact and played a key role in shaping my decision. From the very beginning, she was warm,... welcoming, and informative. Although one of the units I toured at the time wasn’t yet cleaned or move-in ready, I was still able to envision the potential. The apartment layouts have a townhome-like feel, and despite the shared walls, the units are surprisingly quiet.
The amenities are impressive—three pools, a gated dog run, a fully equipped gym, and a well-maintained overall atmosphere. Victoria answered all of my questions thoroughly and addressed any concerns I had, especially regarding some of the negative Google reviews. Her professionalism and reassurance made me feel confident in moving forward, and so far, that confidence has proven to be well-placed.
Move-in day was smooth and straightforward. After settling in, I noticed the air conditioning wasn’t blowing strong air. I submitted a maintenance request through MELD, and to my surprise, someone arrived within an hour to resolve the issue. The responsiveness was much appreciated.
A particularly thoughtful moment happened a couple of days later when I was walking my puppy near the leasing office and ran into Victoria. She invited us inside to present me with a welcome gift—a gesture that was both kind and unexpected.
It’s worth noting that many of the negative reviews likely predate the new management. Transitions can be challenging, but based on my experience so far, the current team is doing an excellent job.
I’m genuinely happy with my decision to move into Stations at MacArthur and am in the exciting process of turning my apartment into a true home.
Review from Apartments.com
Property Manager at The Station at MacArthur responded to this review
Thank you for taking the time to share such a detailed and balanced account of your move-in experience at the Stations at MacArthur. We’re thrilled to hear that your transition into your new home has been a positive one and that the community is... living up to your expectations so far.
We’re especially glad to hear about your interactions with Victoria, she truly goes above and beyond to make our future and current residents feel welcome and supported. Your comments about her professionalism, responsiveness, and personal touches, like the welcome gift, mean a lot and speak to the kind of service we strive to provide every day.
It’s great to hear that your maintenance request was handled so quickly and that you're enjoying the amenities and peaceful layout of your apartment. We’re also grateful for your understanding regarding past reviews and your willingness to give the new management team a chance to show the improvements we've been working hard to implement.
If there’s anything you need as you continue to settle in, please don’t hesitate to reach out. Welcome home, we’re so happy you’re here!
