Kingsville Pointe

I lived at Kingsville Pointe for two years. Unfortunately, for the price you pay, the quality of service does not match the cost. If you’re thinking about moving to Kingsville, here are a few things you should consider before choosing this apartment complex:
1. The ceilings frequently leak and collapsed.
2. Maintenance is extremely slow with serious issues. My first-floor bathroom was clogged for five months, and it wasn’t fixed until I sent a formal legal notice.
3. When you report a... maintenance issue, they often close the work order without actually fixing the problem. They mark it as completed even though the issue still exists, forcing you to report it again.
4. There is no transparency regarding electricity usage. They don’t provide individual electricity consumption records, so you have no way of knowing whether you’re paying only for your own usage or also covering someone else’s.
5. You pay for valet trash service, but the trash is often not picked up.
6. The office has constant staff turnover. Almost every month there is a new property manager or leasing representative. If you report a problem to one person, the next person often has no knowledge of it, so you end up starting over.
7. Even after moving out, billing issues continue. I had to return several times because incorrect charges kept appearing on my account, even though I wasn’t responsible for them.

Overall, my experience was very disappointing. I hope management improves these issues so future residents receive the level of service they are paying for. Read More

I would very likely recommend this apartment community to friends and family because kingsville pointe is a warm, secure, and family oriented place to live. The people in the office are very understanding and professional and my kids love the community sponsored events.

I lived there and was so impressed by the maintenance staff(Tony)/leasing agent(Chelsie), I later obtained a position there. Sadly, the previous review is accurate. The "book keeper" was actually promoted. She is now over Kingsville Pointe &Hunter's Cove (Hunt corporation's sister property). I hope for the residents sake the future standard of operation doesn't reflect her leadership style & diminished professionalism. Customer service or satisfaction is taught from the corporate level but is... certainly not implemented or encouraged.

This is the biggest apartment community in Kingsville what is Old Navy housing. The storage unit where my beds were stored was infested with bed bugs. Unfortunately we didn't discover them until after they were in our new home. As I stated above the maintenance staff work tirelessly to ensure that each tenant is as happy as possible. Which is a daunting feat considering the age and condition of this property. It's clear the maintenance staff work harder than anyone else.

We only stayed for 7 months and it took quite some time to receive our deposit back. Had I been aware that the tenant should receive a letter or a deposit refund within 30 days I would have pushed the issue. Generally speaking the office usually generates the letter or refund between 40 and 60 days.

The manipulation & standard of operation I saw in my short tenure was quite disturbing. I'm so grateful my resignation was accepted & made effective immediately. I'm not sure I could have endured the full 30 days, cited in my contractual obligation. Praying that the corporate office realizes they made a terrible mistake giving Mrs. O'Grady responsibility over anything customer service related. Read More

This complex is very charming inside. i have lived here 14 months and had ZERO pest problems, noise problems, robberies, or safety concerns. Though the after hours repair request line is HORRIBLE beyond words, the requests are promptly addressed by the KP staff. I don't begrudge them for the hired answering service....