Park at Crystal Falls

Our firm has had a corporate apartment at The Park at Crystal Falls for more than three years, and our experience has been consistently outstanding. Kalista, the leasing-property manager, and the excellent maintenance team, headed by Tanner, have provided nothing short of the highest level of service. The property is always immaculately kept, and the maintenance service team is truly 5-star – always prompt and there when needed. For anyone looking for a top-tier, well-run property in the Central... Texas area with the best Maintenance team on the planet, The Park at Crystal Falls is an excellent choice. Read More

The office never answers the phone. When you leave a message, they do NOT call you back. I've been trying to get maintenance in here and every time I put in a request I get an immediate email telling me my request was already done. No, it wasn't already done, and you need to come fix my issues. The rent is really high, and for all that money I expect someone to answer the darned phone and SHOW UP to repair the apartment.

These apartment look decent, but they have a ton of issues. Also, we've never had ants anywhere we lived, but they are TERRIBLE here. Office staff is impossible to reach. They will only respond if you are contacting them about the payment system not working. Selective responsiveness....not what you need in a property manager.

I have been a resident at Park at Crystal Falls for almost two years! When I walk through the community I feel like I am on vacation at a luxurious resort, I have to pinch myself! My dogs love the dog parks and having the open space to play and exercise. They host awesome monthly resident events which has given me an opportunity to really get to know my neighbors, some of who have become great friends! My apartment is more than just that, it is my home!

After making a cross country move to the Austin area, Park at Crystal Falls was on my short list of places to check out. After my first visit it was hard to look anywhere else. We have lived here for a couple of months now and we love it. The staff are friendly, courteous, helpful, and responsive. They always greet us by name making us feel welcome. I'm glad we've found a "home" at Park at Crystal Falls!