Park at Crystal Falls

Upon move-in, we were stunned to find the apartment in an unclean and unsanitary state. It took me over two hours to reach anyone in the office to report the issue, and in that time, I hired a cleaner to do what should have been done before the apartment was handed over to new tenants. The manager applied a $100 credit to my account to compensate for the cleaning (that didn't cover my expenses in having it cleaned). Upon move-out six months later, we left the apartment in immaculate condition;… however, we were charged for carpet treatments for stains that didn't exist and for high traffic areas that didn't exist. The carpet was installed just before our move-in, yet they insisted there were high traffic areas in just that short time. Knowing there were neither stains nor high traffic areas, I requested evidence of the damage. Although they were unable to provide such evidence, they retained the charges from our deposit. Read More

Our firm has had a corporate apartment at The Park at Crystal Falls for more than three years, and our experience has been consistently outstanding. Kalista, the leasing-property manager, and the excellent maintenance team, headed by Tanner, have provided nothing short of the highest level of service. The property is always immaculately kept, and the maintenance service team is truly 5-star – always prompt and there when needed. For anyone looking for a top-tier, well-run property in the Central… Texas area with the best Maintenance team on the planet, The Park at Crystal Falls is an excellent choice. Read More

The office never answers the phone. When you leave a message, they do NOT call you back. I've been trying to get maintenance in here and every time I put in a request I get an immediate email telling me my request was already done. No, it wasn't already done, and you need to come fix my issues. The rent is really high, and for all that money I expect someone to answer the darned phone and SHOW UP to repair the apartment.

These apartment look decent, but they have a ton of issues. Also, we've never had ants anywhere we lived, but they are TERRIBLE here. Office staff is impossible to reach. They will only respond if you are contacting them about the payment system not working. Selective responsiveness....not what you need in a property manager.