6/15/26
Avoid this property!
Avoid this property if you value honesty, transparency, and fair treatment.
I was instructed that my move-out date was February 26, 2026. On that date, I vacated the apartment, returned my keys, disconnected utilities, and lost access to the property’s systems. I had fully surrendered possession of the unit and could no longer enter the apartment.
On February 1, I was charged for 26 days of rent through my move-out date. Then, nearly three weeks after I had already moved out and returned my... keys, the property added charges for February 27 and February 28—even though I no longer had access to the apartment and had already paid rent through the date I was instructed to vacate.
When I disputed these charges, the property manager personally called me, apologized, and stated she would help get them removed along with the cleaning fee. Less than 24 hours later, I received an email denying my dispute and upholding the charges. The complete contradiction between what I was told over the phone and what I received in writing was incredibly frustrating.
I’ve spent months trying to resolve an issue that never should have existed in the first place and ultimately will have to pay the balance rather than risk collections and damage to my credit.
The most frustrating part wasn’t the amount—it was the principle. No resident should have to fight over charges that appear weeks after moving out, especially after following the property’s instructions, returning keys, surrendering possession of the unit, and losing access to the property.
My advice to future residents: keep every email, save all documentation, take photos, and get everything in writing. You’ll want a paper trail if any questions arise after move-out.
Unfortunately, this experience left me with little confidence in the property’s billing practices or how resident concerns are handled.
PS. I’m not the first one this has happened to. Check other reviews.
Review from Apartments.com
