The Avenue at Lubbock Apartments

I would not recommend this place. They stole my daughters items from her apartment then decided to depreciate them themselves so they didn't have to pay the full replacement cost. We paid the lease entirely in full early and still wouldn't let us out of the lease like a bad breakup. We were told the only way out is to find someone to lease it from us. With a 2.7 rating, its a little difficult to find anyone that wants to live here. To no surprise, there's not a waiting list.

This is the worst possible place to live. I lived here this past year and it was filled with nothing but bad experiences. The day I was supposed to move in I got an email at 4:00 am saying my move in was pushed back a week, this wasn’t a major inconvenience for myself but I did have a roommate already in Lubbock after driving all the way from Dallas the previous day. He showed up at the avenue asking for a chance to possibly move in and the told him he could but everything they were fixing would... be as is. When the office worker came back to check the apartment he told my roommate he wouldn’t be able to move in because in his words we, “couldn’t legally live there.” How can an apartment be in such terrible condition and then not be able to give us a heads up more than 8 hours before our move in time. When we were able to finally move in a week later we had to deep clean everything, greasy cabinets, wire clippings and nails on the floor and toilets covered in crap. The worst part however, was the floor in my bedroom had holes torn in it and made the entire apartment smell like wet dog, they promised to replace it in a week but in the meantime they would get a carpet cleaner to come and clean it. After a week had passed and multiple complaints I decided to just bite the bullet and rent a carpet cleaner, I spent several days using the cleaner I was only picking up black sludge and decided to just take my loss and quit, they finally replaced the carpet after a month and a half! This was only a sliver of the terrible time, my car was broken into twice, I witnessed the mail room get broken into and the front office tried to deny it until we told them we had seen it happen personally, the sink was barely running when we got there, the dish washer didn’t work and they had to replace the entire machine, the club house was closed the entire second half of my lease so we weren’t able to use the included facilities. Finally, once I moved out I was a day early, but I had my roommate turn in my key with the process going smoothly, I thought, they are trying to charge me $250 for moving out late, they accused me of bing in the apartment 6 hours after the required move out time. I would rather drink the black sludge I pulled from my carpets than live here again. Don’t make the same mistake of living here that I did!!!! Read More

I lived at The Ave for two years. I had nothing but a pleasant experience until my lease was nearing its end. It seems like they stopped caring. I had a billing issue with Suddenlink and when I reached out to the office, after being assured they’d take care of the bill since I was incorrectly billed, I was ignored and left to foot the bill. The property manager and bookkeeper failed to get back to me after several phone calls, emails, and visits to the office.

They also tried to charge me for... damage that was noted upon move-in. They did reverse the initial charge, but tried to sneak it back into my final bill after move-out. Luckily, they removed the charge once it was questioned.

Get ready for unreasonable cleaning and “damage” fees upon move-out, too!

Staff is awesome and was always more than friendly, but management could be better about customer service. Read More

Do not be fooled by the avenue apartment complex. This is the absolute worst apartment I have lived in by far. When I moved in, the floored were filthy and covered in wax, paint, and dirt. The carpets were also caked with dirt and dust. Not to mention the EXTREMELY thin walls and constant noise you hear from your neighbors. The Avenue is not worth your money. I found the workers in the office rude and unacomodating. They will nickle and dime you for everything, including damage caused by... previous tenants. Do not lease from here. Read More

I have had a horrible experience so far. I signed a contract with them and ended up leaving Lubbock so I have been trying to sublease. I have someone who is trying to sublease from me btw. They have sent the wrong sublet contract price wise, so then I asked for them to correct it. Then they correct the price and the program that has you sign it directed me to sign in the incorrect places. Was I notified about this?! No. I thought that I had signed correctly and it was filed away. I send NUMEROUS... emails asking about the contract and I do not receive one email back about it. So I call and ask about it since I hadn't heard back and they say I have to sign it in the correct places. So they send ANOTHER contract for me to sign where the program has me sign in the correct places. Mind you this is supposed to go to the person trying to sublease after this. So I contact the girl wanting to sublease and she hasn't received the email. I call the Avenue for what seems like the millionth time and they say they will send it to her after the manager approves of the signatures. Then the manager says to the girl that she has to fill out an application and do a security deposit before she's allowed to sign the sublease agreement. (But somehow the staff had already overlooked that numerous times and had sent her the document to sign the sublease contract). Not to mention that the manager tells this girl trying to sublease the wrong amount for the security deposit (it's supposed to be 1 months worth of rent.) So now the manager has implied that the monthly rate is $60 less than it's supposed to be. I am beyond irritated that this has taken a month and the communication has been horrible on their part.
Don't sign with them if you want somebody that is competent handling your money and creating legally binding contracts for you. Read More