The Flats at Shadowglen

Lived there for three years and had no problems until I moved out. Loved my apartment and the property. Cindy and Ernie as well the maintenance staff was great. The management company sucks. In addition to the $500 deposit I paid and they kept they charged an additional $749 which included months of the water bill which I am not sure is correct. I was charged for a full paint job when there was normal wear and tear in the apartment I lived in for three years. I was charged for holes in the… wall due to hanging pictures. I even filled in the small nail holes myself before leaving. I attempted to communicate with the corporate office of the management company Books and Ladders but they never answered the phone. You can only leave an email and they never return your calls. So eventually I decided to pay the fee as to not destroy my credit. I made arrangements with the assistant manager to pay the balance over 6 months as the email from the management company stated was an Option. I also informed her that I would make the first payment in February. She stated she updated the account and I was to log into my previous account to make payments. When I tried log into the account it was locked. I contacted the assistant manager and she informed my that my account had been sent to a collection company by their corporate office. They sent me an email several days later stating the had attempted to work with me. That was a lie. And of course I had no success in reaching them because the calls always went to a voicemail and no one returned my call. I even tried to call different extension and no one answered. Horrible management company. Read More

I've sent several emails about the noisy tenants above me and no response. I've complained and complained about the neighbor above me to no avail. The assistant manager felt my frustration early on and tried to help with, but the noise continues. I'm awakened to fights at 2 a.m. in the morning. The mother drops and bangs things on the floor. Working it out with her was a complete failure. If the owners don't act fast, this place is going to be the projects of shadowglen. This place is too… beautiful to be managed like it's the slums. Well, sometimes it looks like it. Yes, I'm mad, sad, and hurt. I never thought living here would make my life a living Hell and I pay too much for this crap! Read More

Advertised as having extra sound proofing, definitely does not have it. I’ve lived in much older apartments that are ten times quieter. Live in a bottom unit and it sounds like a heard of elephants live above me. Just the sound of normal walking echoes in my apartment. Not worth the nicer amenities and cost, also multiple car break ins reported. Front gate always broken so easy for others to come take your stuff and leave.

Apartments look great. They appear as they were just build. However, our code did not work for the gate and it took management a week to respond to get us a new one. They do not respond on weekends; getting into your residency is not an emergency to them I suppose. They are very confusing when it comes to payments. Their website does not appear to work as intended at some points when it comes to the applications. So far it has been a bit of a headache getting everything situated here.