Retreat at Stonebridge Ranch Apartments

The entire process from my tour to signing the lease to move in was smooth and pleasant! Maryanne was very friendly and helpful. This apartment and property has everything I was looking for and I am so excited to start living here!

I’ve lived here for 4 1/2 years and I’ve never gotten any complaints until managers came in the brand new ones and now I have been getting complaints nonstop the place is trash and the maintenance people are awesome. I love them but they let people just anybody in here and they don’t keep up with the place. There’s always trash everywhere the trash people don’t pick up their stuff like they’re supposed to And it’s just if I could I would’ve never moved here in the first place. If I would’ve... known it was gonna be like this I’m still living here and I wish the place got a lot better than what it is they keep doing all these projects and not finishing them so we just need better people completely, and actually stick up what they’re actually gonna do , my message of me living here Read More

Not preferred, very bad management. So many extra charges that are not mentioned during the lease signup.

I lived here for 13months. It is actually a great apartments. I had no issue at all except that they make me pay for trash I could've taken to the garbage myself. Not judging them for that though, every apartment in Mckinney does plus trash place will probably be a mess if everyone take their trash out themselves

First of all, I have no issues with the property itself. The building and apartment areas look fine. The issue I ran into was during the application process. I was approved quickly, in fact the day after I applied. However, it took several unanswered emails over multiple days and couple of phone calls to get my lease questions answered. A rent special of two free weeks was started after I was approved, but they wouldn't offer it to me because it started after I applied. The denial didn't make... sense to me since I was just like any other applicant at this point because I hadn't signed a lease yet. Offering the special to me or the next person would be exactly the same.

I spoke with the manager who stated she would need to get regional manager approval to offer me the rent special. She agreed to call me back that day, but did not. In fact, after several days, I had to reach out again to find out her answer. She told me that she would make an exception and give me the rent special, but she would not accommodate me with any other requests. This was stated to me in a manner that came across as she was doing me a favor against her will. I asked to end the application process and would like a refund of the $150 administrative fee. At this point I was not comfortable with moving there. If they don't follow up in a timely manner during the application process and seem reluctant to accommodate reasonable requests, how would they treat me after I moved in?

I emailed her regional manger almost a week ago now with my concerns, and guess what? I haven't received a response from her either.

This has been a very disappointing and expensive experience. Read More