Birchstone West Plano

I love my apartment.... I love the location.... half the time I love the community (depending on amount of trash around complex)... amenities need work.... car ports with damaged roofs. Open holes in the ground where a car port was removed that kids have gotten injured on.... the gym half the free weights have been stolen as they leave the second door unlocked at all times... when you drive into the complex there has been a chimney cover on the ground for about 3 months now.... the pool… situation.
Summer 2018- no pools
Summer 2019- pools open for half the summer (city shut them down)
Summer 2020- pools closed due to not being able to pass inspection but they used covid as the excuse
Summer 2021- Pools still chained shut till this day.
This place needs to get it together unfortunately Ill probably stay one more lease and just enjoy my apartment and the neighboring apartments amenities. The first year I lived here was great but I believe we are on the 4th management group in 3 years. Its like the red headed step child of apartment complexes. Read More

Quiet neighborhood excellent customer service. Kimberly and her team is on point. I went in with a few minor problems. They fixed quickly. I was so impressed with the excellent attention. I renewed for another year.

Please do not be fooled by the outside appearance! This is the WORSE renting experience I have ever had!!! If I could give it negative stars I would. The only good things about this place are that the complex is quiet and you are not able to hear your neighbors inside the apartment. That’s where it stops. I lived in 2 separate units within a year and a half and both units had mold. The first property manager was extremely rude and dismissive. I had to wait almost 2 weeks for someone to come and… fix the garbage disposal which had backed up in the kitchen. There was standing water that had begun to stink. And the only reason it was finally fixed, is because I physically went into the office to complain. I had put it several maintenance requests. I transferred to a different unit and again, there was mold. The carpet was still wet and stunk. Maintenance had left trash in the bathroom. There was mold all over the tub. The air doesn’t work. I might as well sleep outside because it may feel better even with the fan on and the air on 60. They have changed staff once again and now the new manager is refusing to send my rental verification to the other complex I am applying to. The request was sent several times over a week’s span. I had to physically walk into the leasing and refuse to leave until she filled it out. She did so or at least she claimed she did, begrudgingly. She then came out of the office and proceeded to walk towards the back behind a closed door and said to me with a major attitude that she was about to send the form. She NEVER sent the form! I called the other complex and they still have not received it. This all comes after I receive a note on my door from them asking me to cancel my vacate notice and renew my lease. I would NEVER live here again! I have contacted my attorney. It should not be this difficult to get a simple form filled out. Please RUN and do not look back! Read More

Terrible!! Absolutely worst place I’ve ever lived . I dont even know where to begin! I was there for 11 months , first of all the first day I moved in the carpet was wet and filthy.. they said it’s “clean” but there was dog hair everywhere and stains . I had 7 issues for them to fix and nothing got done . I kept it clean but somehow bugs were everywhere plus spiders . Let management know . Nothing was done . From then on I had on going issues . Then I had majorrr issues and still nothing was… done . They never answer their phone calls . They never answer their emails . You go to the office and they are out to lunch . Probably the worst apartment I’ve ever lived in. DO NOT MOVE HERE ! I PROMISE YOU WILL REGRET IT . Read More