The Mallory Eastside

Only one week into living here and already dealing with serious issues. The paid valet trash service failed completely—a broken-down box that met all guidelines sat outside my apartment for four days despite multiple emails, photos, and requests for staff to check it in person. No response from management for days.

There are also noise problems, including loud music after 10 p.m. from nearby units. The property looks nice, but the lack of responsiveness and follow-through from management during... my first week has been very disappointing. Read More

It has been close to a year since I moved here and thankfully, I am moving out next month. I had an inconvenient time during my stay in the Mallory. First of all, water leaks into my bedroom from the window every time it rains. I made the service request in October of 2023 and still the issue is not resolved. My bed, pillows and sheets got dirty because of the leakage. I eventually gave up asking the management because they only offer an apology and that’s it.
Secondly, Fire alarms that go off... for no apparent reason in the middle of the night and continuous for at least 10 or 15 minutes and you will not be able to get a quality sleep afterwards. The management as always offers an apology the next day through the Activebuilding app.
Thirdly, it is not a neat and clean Apartment complex as it looks in the photos. My unit has big roaches, and they are not the ones that appear after you leave the food unattended. They mainly come from the Washer and Dryer / AC Mechanical closets and despite keeping my place so tidy and clean, they still appear in my unit. I have also witnessed mice in the hallways. The trash room is not maintained clean and every time you pass by that area, you can smell the bad odor all the way down to the hallway.
Fourthly, the security and safety are not taken seriously as I have witnessed the malfunctioning entry doors to the building are not closing properly and allow nonresidents to enter the building. The parking garage gate most of the time doesn’t work and is left open and as a result residents’ vehicles are in danger of theft and vandalism.
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If you are looking for quality and safety for an apartment look no further since the Mallory is NOT it. I'm going to list a few problems I have had since residing here for a few months.

Unsafe and un-monitored parking garage where my truck was broken into and catalytic converter was chopped off, causing me thousands of dollars worth of damages. Just to be referred to a security flyer and told that there is a patrol for a minimum of 40 minutes and a maximum of 2 hours for the entire week and... they really might not even come depends on the day. A garage gate that subjected to be working or not but I bet you can still get in through it or even the side doors. No key no problem!

Package theft from in front of my apartment porch due to the third party system Fetch, even though I checked for it to only be dropped of with a signature . They do not offer Amazon lockers any more so if you order anything expect it to be stolen for the door or mailroom your choice .

Cracks in the foundation l that leaves the patio door slightly open and hard to open and close. Gaps in a lot of the counter tops that attracted ants and insects been dealing with it upon my move in.

Issue with the third party pet registration that left an awkward period resulting in additional fees for my ESA registration. Robert did handle this for me but found the experience overly the the top complicated. Pet wash will never work, so remove that from the amenities list.

Low upkeep with a lot of the hallways and trash rooms so be prepared for horrendous smells, and hope your not adjacent to the trash shot.

NOT worth the price for the quality and safety of the apartments trust. Read More

The amenities and condition of these apartments is excellent.

It is a very nice complex in a great area.