MAA Watermark

The Watermark apartments in Roanoke can't be beat! The staff, maintenance crew and neighbors we've met are all so friendly and helpful. Any problems we have had are quickly resolved, and the staff stays in contact with you throughout the process. We love being so close to the main street of Roanoke - we can walk to so many wonderful shops and restaurants! The community itself is very clean, beautiful and quiet. We appreciate the lake in the middle of the property and the onsite gym. These… apartments are a great spot for anyone looking in this area! I would highly recommend Watermark. Read More

I absolutely love my apartment at Watermark. It is the perfect location so I can walk downtown Roanoke, shop in Southlake or Tanger Outlets, and about 15 minutes to downtown Fort Worth (using the express lane of course). My neighbors are the sweetest and have lived here a long time. I was able to bring my sweet labrador "Lady" and she loves our long walks around the beautiful pond. In the short time we have lived here she already knows we can walk to the office and where they stash the doggie… treats! Lady and I couldn't be more at home here and we plan on staying a long time. Read More

I've lived in two separate MAA locations for the past 2 years, and never encountered an issue until this week. I am a resident that causes no issues to my neighbors or the complex. On the 4th of July I decided to have some friends as guest at the pool. Along with other residents that were that at the pool, I had more than 2 guest with me. Five hours after having been at the pool, causing no disturbance or harm, i was told my guest needed to leave.

I asked if there had been a complaint, or if… we were disturbing anyone and I was told no. The property employee proceeded to tell me police would be coming by to do a pool check. (Never have I seen cops come to the pool for the 10 months I have lived here, as I have a pool facing view from my balcony). I proceeded to follow the property employee into the front office to make sure that I was not in the wrong, and I was greeted by two police officers and another property employee. With no reason other than there have been complaints about large parties at the pool in the past, I was told once again my guest needed to leave.

I have never posted a complaint about watermark or MAA, and have been quite pleased with the service I have been given. I can no longer say that and this was enough to make me do so. I have used the pool twice before this incident, and I will not be returning. I will also not be renewing my lease. If are looking to move into a complex in hopes to have guest join you at the pool, I would look elsewhere. Watermark should be embarrassed, and I feel bad for the police officers that had to waste there time that evening. They mentioned guess it was silly they were there. They were right. Read More

Agree with previous comments titled "Poor Management"
Additional comments.
Single wall switch in room does not allow you to turn fan on or off. Annoying mainly.
Walls are thin. I could hear conversations from neighbors day and night.
Apt allowed a renter with a large dog to move in above. The dog ran around at all hours of the day and night.
Bugs.
Trains.
Covered Parking $$ and the water sprinklers spray your car every other day leaving water spots. Thx.
MMA Connect $$ - even though you… do not use it.
Your deposit is only provided to cover their 'back loaded' bills when you move out. Plan on getting nothing back.
Also APT will charge you for a carpet cleaning. Odd I would have thought that to be already included in the rental charges.

This was my second time to rent from Watermark. First time was a way better experience. Will look elsewhere if I need an apt again in Roanoke. Read More