Mission Hills Apartments

My experience here from the beginning was disappointing, and unfortunately that never improved.

Parking was one of the biggest issues. If you come home after 7pm, finding a space can be extremely difficult. There simply do not appear to be enough spaces for the number of apartments, even with garages available for $100+/month.

Trash and property cleanliness were also ongoing concerns. Residents frequently left trash outside for extended periods, attracting raccoons, porcupines, and even… coyotes into the parking lot. I reported this multiple times, but it was never adequately resolved. My dog was injured by a porcupine and required a $1,500 veterinary visit.

Pet waste stations were another recurring problem. Several would remain without bags for weeks. At one point, three stations went more than six weeks without being refilled, leaving the property looking unsanitary despite being advertised as pet-friendly.

Communication with management was consistently frustrating. I experienced multiple situations where voicemails and portal messages went unanswered for extended periods.

I had to dispute unexplained utility charges and repeatedly requested clarification without receiving a clear response. A separate CPS service-transfer error resulted in additional billing. CPS confirmed the error was on their end, and I immediately contacted the property and requested reconsideration of the charges. My request was not addressed.

Eight months into my lease, I was told I did not have renters insurance even though I had an active policy throughout my lease and proof of payment before move-in. Instead of contacting me to verify the information, charges were added to my account. I provided the policy information immediately, but still did not receive a response and was charged for the period they claimed they were verifying coverage.

It also took three attempts over a week to receive the form required for my notice to vacate.

I was disappointed to see promotions encouraging residents to leave 5-star reviews, as well as responses to negative reviews questioning whether reviewers were actually residents. I believe resident concerns would be better addressed directly.

Overall, the combination of parking problems, property maintenance concerns, billing issues, and inconsistent communication made my experience unnecessarily stressful. I would encourage anyone considering this property to find somewhere else. Read More