Addison Medical Center Apartments

My biggest concern was the move-out charges. I was billed for damages that I do not believe I caused, and in several of the photos they provided, I could not identify any damage or the conditions appeared to be the same as when I moved in. When I asked for an explanation of the charges, I did not receive a detailed breakdown. Instead, I was simply told that I had lived there for two years and that they were being "very lenient" with what they were charging me.

My advice to anyone considering... these apartments is to document **everything** before moving in. Take photos and videos of every room, every wall, the ceilings, floors, doors, appliances, cabinets, bathrooms, balconies, and even the entryway. I cannot stress this enough.

Communication with management was also frustrating. It was extremely difficult to reach the property manager, and when I tried to discuss my concerns with the assistant manager, I was repeatedly told that only the property manager could resolve the issue. Unfortunately, the property manager was nearly impossible to contact, making it very difficult to address questions or concerns.

The property itself also had recurring maintenance issues, the parking garage frequently left vehicles covered in white residue falling from the garage ceiling, which was an ongoing inconvenience.

One of the most uncomfortable parts of my experience involved a maintenance employee. When my air conditioning stopped working and he came to repair it, he made inappropriate comments toward me. I encountered him around the property, including in the elevator, where he made comments about me in Spanish, apparently assuming I would not understand. One comment that particularly stood out was, *"Esta güerita está muy buena."* That behavior made me feel uncomfortable and unsafe in my own home. At the time, I chose not to report it because I lived alone and was worried about possible retaliation or being treated differently if I needed maintenance services again.

All of these issues had accumulated into a very disappointing experience. I made every effort to leave my apartment clean before moving out. In fact, because of school commitments, I had to move out well before my official lease end date, which gave me additional time to clean the apartment thoroughly. Despite that, the move-out charges made it seem as though I had left the apartment in poor condition, which I do not believe was an accurate representation. Read More

Mishalei and Bella were incredibly helpful. The complex has excellent security—you need a fob to access the parking, elevators, building, dog wash stations, and amenities. It’s also conveniently located near the UT Health campus, with plenty of restaurants and shops nearby. Inside looks brand new and luxury.

This place has a new property management company; it went from MEB to Bryten Properties . Let me tell you, the people they sent to work in the office with the original team are GREEDY. I not only called but also wanted to ensure that I ended my lease correctly. The only problem was that we did not know the closing date of our new place, and closing dates change all the time. It happens.

So, I called the office to ask the best way to give my 60 days’ notice. I told them I wasn’t sure of the... closing date, that it could be late or early, and that I didn’t want to pay for two places at once. This is where they outright lied and conned me. I was told to NOT give notice until I was absolutely sure when I was going to leave because “If your closing falls through and you have already given notice, we have the right to rent your property out.” So, we didn’t give notice.

Once our closing date was locked in, I was told to email an inbox. I emailed the generic email and received a reply from the assistant manager advising me that I hadn’t given notice. I forwarded the notice I had sent (to the wrong email, which the office had given me) and was told that not only was I “in violation” of the lease, but now I was on the hook for rent for 10 days after my lease ended. Of course, the rent was $20 more, and they acted like they did me a “favor” by “pro-rating it” at $600 for 10 days of the month. I emailed back, calling them out on this.

I’m not even mad; it’s just truly pathetic. It shows they can’t even run a good business because they can’t keep tenants, so they resort to “gotcha” tactics. Thanks for doing this to a newlywed couple with a baby! Read More

Your car will be broken into, I’ve spoke to 6 other residents who have said they have had theft of their car or their car broken into. Last night I saw a woman throwing bricks at a car. They will lie and say there is cameras. I knew they were lying so I got it recorded and will be following up for negligent security.

They changed major services we relied on 4 days after we renewed and wouldn’t let us cancel our renewal 3 months out. Their valet living services included pet care by people we know and regularly chat with and their replacement was rover.com. Among other things. Carpets are always filthy. Dog poop everywhere in the bark parks even though we have to DNA test pets to live here. Pretty on the surface but that’s it.