Oak Creek

The New Management is great. He makes sure maintenance is on top of things. He is always trying to find ways to improve the property. Best part he is willing to listen, and help in any way he can. Thank you.

I thought I would like living here because the grounds seemed decent, the staff was friendly, the property was budget friendly, the more recent reviews were mostly pleasant, and the unit I was shown was actually nice. BOY, WAS I WRONG!! I waited a week to move in from the time I was approved and the unit I was given was still uninhabitable. There were roaches everywhere, even on the ceilings. The caulking was cracked and molded. The unit and backyard were FILTHY from the previous unit (including... remnants of their drug use). There was also extreme water damage and warped carpentry throughout the unit. These were all major health concerns for me and dogs (ESAs). The property manager is the one who worked with me through the entire process of leasing, she knew of the unit’s condition, never disclosed it to me, and still leased me the unit. I was forced to sleep in my car after I was denied a new unit, hotel voucher, and being released from the lease. At first, I was told I had to wait at least a week before the unit could even be looked at. It ended up being longer. The repairs only began when I called code compliance. They were sure to have them done before the code compliance officer could even walk the unit. The code compliance officer asked for pictures of the unit that she then showed to the property manager and told me she was “surprised” that her team gave me the unit in that condition and didn’t tell her anything about it needing work still. I feel that was a facade because she knew about the previous water damage. If not, then she’s leasing units without doing any quality assurance checks on what she’s having people live in. I was told pest control only comes on Tuesdays which (at the time) was another week away and I’d be forced to continue sleeping in my car because I “hadn’t mentioned sleeping in my car until recently”. Corporate is only looking to “remedy the situation” as to avoid letting me out of the lease. My entire experience in this ordeal has been so subpar and traumatizing, no amount of repairs could make this property livable for me. I am still advocating to be released from the lease and any liabilities because I paid for this unit and have not been able to live in it for more than 2 weeks (since I got the keys). Please save yourself the stress and just find a better place to call home. Would give 0 stars if I could! Read More

Management is never on top of fixing problems. Neighbors that just moved in do drugs and have a poor dog on their porch all day. Apartments Broken into. New neighbors Alex have random parties?people in and out all the time. Maintenance Never follows up on work orders. This is my last month here. Do not waste your money here. Yea it is cheap, but poor living conditions.& Old & out dated buildings.

Been 1 week since we’ve had hot water. No rush to fix it. Trash EVERYWHERE, roaches in clean apartments, kids running around everywhere, staff is never in office. Save your time & a headache.

I moved here on July 1st from six hours away. We chose this location because of the low crime. The trash is picked up on a regular basis and there is no graffiti in the neighborhood. Laura, the assistant manager, was very attentive, helpful and dedicated to helping us qualify and move in here. Pablo, the manager is also very friendly and attentive. We have been here for 12 days, there are no bugs anywhere inside of our apartment. One spider hitched a ride in my boxes, but other than that,... no bugs. The apartment was in good condition and clean when we moved in. The a/c is very cold and the shower has good water pressure. I have requested a screen for my bedroom window. That is the only flaw. The neighborhood is safe. There are no loud cars playing loud music. The apartments are well insulated between floors. We are not bothered by any noises from neighbors. There are kids who play in the parking lot, but they have good manners. I think this place is a gift from God and a perfect experience for our first San Antonio apartment. There is a beautiful dog park and a creek. Lovely grounds. Read More