Villa Espada

Office management does not help with anything. They are rude and impose rules on residents, but not themselves. Amenities here are not up to par either. For the better part of the summer the pool was either green or closed. When they give you notice on needing to enter your apartment, they will not work with you if you have animals and will fine you for not being able to enter (even though you tried to work with them on it.) The "security officer" on site doesn't help with anything involving… security. He only walks around the complex to fine people and tow cars. Nights are really dark in the parking lot (almost pitch black) be careful going out at night. Ive submitted multiple requests to get the leak in my a/c fixed, the office has cancelled all my requests and never came. Lastly, the office always closes before its supposed to and opens after its supposed to. Office personnel don't answer the phone either. Ive stood outside the office and called and watch them ignore it with no one in the office. Overall not a good place I highly regret moving here. Read More

Living at the Villa Espada is great. The ladies in the office are amazing (Diamond, Janie & Stephanie). They are doing a lot of maintenance work on the exterior (landscaping and painting the building). My apartment is very spacious for the price. Work order are usually done in the same day. maintenance is great never have issues ( Daniel & Jose)! I just renewed for another year.

Firstly, the location is decent being next to a nice subdivision and a golf course as well as close to Brook City Base for shopping and downtown San Antonio isn't far at all; You do travel through a poorer neighborhood as well as passing a junkyard/auto shops.

Next, the apartment and complex were nice and the car gates always worked. The mail area is nicely done, the grounds are maintained, and covered parking is good to have available. The pool, by the time we left, was upgraded on the filter… side to handle the pool of its size. Also the pool has problems with over crowding as many people bring in extra family and friends who don't live there. A few times people brought glass and broke it. Frequently throughout the summer, people would have loud parties at the pool, so be aware if your apartment is near the pool area. Not me but when I was there I saw someone who had a truck - evidently with some nice rims - on the ground because someone stole the tires in the night.

I liked the manager, Mohannad, who was always very professional and organized fun events; though from my understanding he's moved up/moved on.

When we moved out, we left the apartment clean. Quite some time after we left, I get a notification that something happened to my credit. Well the apartment sent something to collections for $75. As far as I knew, I had everything paid up in full and we were in good standing. This is very frustrating since I have had the same phone number and email for 15 years now, always have my addresses forwarded, and pay all my bills. Furthermore, I used to receive emails and phone calls from the office whenever there was something I needed to do, ie pick up a package. To add further insult, my wife also was on file there and the office had her contact information. I guess I should have been suspicious when some friends we made there called us and asked if we were being charged a cleaning fee - they too said they left the apartment clean.

I understand a company may clean an apartment regardless of its state, but Villa had my full contact info and I didn't receive any contacts from them - Villas phone contact was stored in my phone so I would have seen them calling. I guess it got more chaotic there - I know a few of the receptionist were/did leave so maybe the ball got dropped. Either way, I find it very poor that now I need to fight to get my credit fixed all for $75. Read More

The apartment itself was ok, decent looking and away from the city if that’s what you are looking for.

HOWEVER, the management changed a couple of months ago and now it’s POOR service. We received a hit in our credit for ONLY $55 that Villa sent to collections without contacting us first and after a year of us moving out of that place for supposedly “cleaning fees” ....

I can’t believe that they sent this collections for $55 ... that’s NOTHING compared of much rent and fees are that WE… ALWAYS paid on time, now my credit is suffering. It’s FRUSTRATING !!! It’s taking us time to dispute it and we are on hold to get better deals on housing because of this.
Terrible place!!! Read More