6/30/26
Verified Renter
Front desk are never usually there and when they are I usually talk to the girl and she’s always sweet and helpful but the guy is HORRIBLE literally the worst experience with that guy he makes me not want to go up there I had recommended friends these apartments but I will never do that again.
Review from Apartments.com
Property Manager at Birchway Sherman responded to this review
Thank you for taking the time to speak with our manager and for helping us work through the situation. We truly appreciate your willingness to connect and allow us the opportunity to address your concerns.
We’re glad to hear that your experiences... with our front desk team have been positive overall, and we appreciate your kind words about our staff member who has been consistently helpful. We also understand how frustrating your interaction with our other team member felt, and we take that feedback seriously. Your comfort and confidence in approaching our office matters to us, and we’re committed to ensuring every visit reflects the level of service you deserve.
Thank you again for your time and for allowing us to work toward a resolution. If there’s ever anything more you’d like to share or anything we can assist with, we’re here for you.












