Ascend at McKinney North

Unfortunately, my experience with both the maintenance department and the administration has been extremely negative.

Maintenance issues are not resolved. They do not provide any real solutions; instead, they avoid responsibility and completely ignore residents’ requests. Even when formal emails and notifications are sent, they do not respond, which shows a serious lack of professionalism and concern.

Maintenance work is never completed properly, forcing residents to submit multiple work... orders for the same issue. In addition, the staff’s attitude is highly unprofessional. The maintenance supervisor has been disrespectful, raising his voice and yelling at residents simply for demanding that the work be done correctly.

Administration, rather than offering support, fails to act, ignores complaints, and avoids any follow-up. This behavior goes directly against the basic expectations of a clean, safe, and habitable apartment.

A clear example is the dishwasher, which has water leaks and stagnant water, creating a strong and unbearable odor. Despite multiple reports, no proper cleaning has been done, no qualified personnel have been sent, and residents are unacceptably told to purchase cleaning products themselves for an issue that is clearly the responsibility of management. To this day, there is no permanent solution.

It is extremely frustrating to pay a high rental cost without receiving the basic services and living conditions promised. As a resident and paying customer, one expects respect, communication, and timely solutions—none of which are being provided. Read More

These are very nice apartments. It is not the management team, its the people who reside here that need to take better care of the space they are renting.

Realmente no necesita algo más,aunque podria ser de ayuda que los pasillos de los edificios tuviesen cámaras de seguridad debido a que hubieron algunas pérdidas de paquetes a domicilios recientemente

Waiting on my incentives I’ve already contacted everyone I can. The holiday messed up my pay apparently due to relocation. I walked to the mailbox and received a email before I reached my door. No compassion nor concern. I hope I chose the right place to live

The staff here has been great!
I enjoy living in this complex and all of its amenities.
It located in a great area as well. We are not far from downtown or any stores