Ascend at McKinney North

The units themselves are lovely, neighbors aren't too loud and neighborhood is nice. If only the concrete and stairwells were deep cleaned, the community would feel more like home. I feel this community is only a steppingstone due to the poor upkeep of the stairwells and grounds, I don't see myself seeking out longevity in this place.

The community is in a convenient location and the apartments have a nice layout. That said, improvements in cleanliness, upkeep, and enforcement of the smoke-free policy would significantly enhance the overall living experience.

I have only had the best experience and I love it here

La experiencia con el servicio brindado fue insatisfactoria, ya que no ofreció soluciones efectivas ni atención adecuada a la necesidad planteada lo realizaron ya por qué les indiqué que rompería el contrato llevo meses solicitando la solución y locual cerraban la orden y no garantizaban la ejecución de dicha orden.

Unfortunately, my experience with both the maintenance department and the administration has been extremely negative.

Maintenance issues are not resolved. They do not provide any real solutions; instead, they avoid responsibility and completely ignore residents’ requests. Even when formal emails and notifications are sent, they do not respond, which shows a serious lack of professionalism and concern.

Maintenance work is never completed properly, forcing residents to submit multiple work... orders for the same issue. In addition, the staff’s attitude is highly unprofessional. The maintenance supervisor has been disrespectful, raising his voice and yelling at residents simply for demanding that the work be done correctly.

Administration, rather than offering support, fails to act, ignores complaints, and avoids any follow-up. This behavior goes directly against the basic expectations of a clean, safe, and habitable apartment.

A clear example is the dishwasher, which has water leaks and stagnant water, creating a strong and unbearable odor. Despite multiple reports, no proper cleaning has been done, no qualified personnel have been sent, and residents are unacceptably told to purchase cleaning products themselves for an issue that is clearly the responsibility of management. To this day, there is no permanent solution.

It is extremely frustrating to pay a high rental cost without receiving the basic services and living conditions promised. As a resident and paying customer, one expects respect, communication, and timely solutions—none of which are being provided. Read More