The Sylvan in the Woodlands

Where do I begin?

I toured this beautiful property on May 13th with Grae and was genuinely excited, so excited, in fact, that I wanted to apply on the spot. I was kindly asked to wait because new specials were coming with the new management. No problem, right? Wrong.

I was promised a call on May 19th with updates. Spoiler: I had to chase that down myself after multiple follow-up attempts. After finally getting confirmation that the look-and-lease special would be honored (since, again, they... asked me to delay applying), I was told to apply by EOD May 22nd to lock in the deal. I did exactly that, promptly, on May 22nd, and paid $350 in application and admin fees. I was approved, and the lease I received actually reflected the agreed-upon concessions. Great!

Then I noticed the move-in date was wrong.

One simple correction request later, and suddenly the property had a complete memory lapse about every conversation we had. The look-and-lease special? Gone. Now it's just three weeks free, as if the weeks of back-and-forth, written confirmations, and $350 in fees simply never happened.

The property is gorgeous. The leasing team's word, apparently, is not.

If you apply here, get everything in writing and then get it notarized, framed, and stored in a fireproof safe, because written confirmation doesn't seem to mean much here either. Consider yourself warned. Read More

PSA that I wish someone would have told me before I spent thousands to move into this “luxury community”.

The first week we moved in, a leak broke through our ceiling during a rainstorm—water started rushing onto the floor of our master bedroom. The whole ceiling was saturated with water. We later found out this was a known issue! The previous tenants also dealt with multiple leaks over an extended period of time and eventually VACATED. These buildings were built too fast and have habitual... problems.

We made our concerns well known regarding the unsafe living conditions and documented MULTIPLE notices regarding our deep about the potential for mold accumulation within the walls. We followed up multiple times in person, and with daily phone calls and emails asking for an update. They repeatedly blew us off. We even ordered our own mold test and it went missing from the mail room. What a coincidence.

My PREGNANT wife had to stay at a friend’s house where I knew the baby and her would be safe. We NEVER received word of a mold inspection, remediation plan, or repair timeline. Every time we would check in, Kristen and EJ would say “we’re waiting on higher”. They promised a lot and delivered nothing. It was clear they didn’t take our health, wellbeing, or our safety seriously.

They never seemed to care that this was in violation of Texas Code, or more importantly, about the safety and well being of our family. 

Due to their lack of action, and violation of their own contract, we moved out to ensure safe living conditions for our unborn baby.

Don’t be fooled by this community. You’re NOT a valued member. They frequently cut corners. But worst of all, you’re not a human to them, you’re just another number.

I write this honest first-hand account in hopes that it can PROTECT you, your family, and your peace from a similar situation. Take your hard earned money and move your family into a community or home where you will be safe and valued!

In full transparency, here is my email if you have any questions or want more details about our experience in this Motel 6 disguised as luxury apartments. Garrettmdavis71@yahoo.com Read More