Trailpoint at the Woodlands Apartment Homes

I know I’m going to sound like a disgruntled ex-tenant but this is still something others should be made aware of. I’m extremely disappointed with my experience after move-out. I was a quiet, responsible tenant with no pets, no kids, no issues whatsoever, and kept the apartment in good condition, yet management withheld my entire security deposit and added additional charges for painting, carpet cleaning, and “turnover” fees that appear to be standard wear and tear. I don’t even let people walk... in my apartment with shoes on! Not only that, but charging for paint is ironic when the bathtub I received upon move in was painted over to make it look nicer (only for the paint to chip with water use, AKA daily showers/baths). Why they painted over the bathtub floor I have no idea, but it was annoying having it constantly chip with maintenance stating it was somehow my fault.
I have formally requested documentation, invoices, photos, and inspection records to justify these move-out charges. Tenants should be aware that routine turnover costs may be passed on to them after move-out. Don’t plan to get your security deposit back. I worry for families with little ones, especially if this is how a single-occupancy tenant is treated. (A clean freak at that!)
The apartment itself was fine during my stay (safe, quiet, quick maintenance service), but the handling of the security deposit process left a very negative impression. I’m active-duty military so it’s out of my control when I get placed on assignment to move somewhere new which caused me to terminate my lease early due to coming down on assignment orders. Honestly, this is just a headache because I now have to involve military legal to assist with these charges. Read More

I stayed in the apt for a year. The worst thing out of few were The roaches started to pop up in summer time. I put in the service request for the fumigation at least three times in 4 months But it did nothing the roaches kept coming back more stronger. My son was scared to go into the kitchen because as soon as the light closes they start to appear every where I complained in the office they had the standard answer that they will send in the fumigation guy. I have stayed in apartments all over... US for the last 25 years and I have never seen this level of infestations of roaches anywhere ever!!!
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The leasing agents were wonderful! The manager was too! The apartment was very nice and clean. Thank you!

Avoid this place. I arrived first day and the room was infested with fleas. They claimed previous person didn't have pet. I told them on a Friday before memorial weekend. And would be back late Monday so they had to time to take care. They claimed they bug bombed it and no exterminator was available that weekend. They then started to make statements like place was check and cleared before they gave me place. You don't get a full infestation in 1 day. I had to stay in hotel for couple more days... until an exterminator could arrive. They did an okay job as the numbers dropped after although I also had not stepped into the bedroom again. Few days later they are starting to migrate out into living room on the vinyl floor.
Also after came back the hot water for the shower didn't work. Have called them and left message and nothing has been done. I am going to try and break lease after only a week. This is unlivable and they are already starting to talk court lingo so I assume they are used to having to deal with complaints about their place.

Only good thing is location is centrally good and pool is nice. Read More

Office staff is more friendly and courteous than any other office staff that I have encountered since being a resident here.