The Lynx

Our experience during the application and leasing process was extremely disappointing and unprofessional.
We applied for a 2-bedroom apartment at a specific advertised price. The property manager, Cathy, told us she would be able to hold that apartment for us until our move-in date. Based on that information, we moved forward and signed the lease agreement for the apartment we were told we would be receiving.
After signing the lease, we did not receive any communication for approximately three... months. When we eventually followed up, we were informed that our apartment number had been changed without any prior notice. In addition, the rental price was changed from what we originally agreed to in the lease.
When we called to ask for clarification about these changes, Cathy spoke to us in a very unprofessional manner and raised her voice during the conversation. Rather than addressing the issue or explaining why the changes were made after the lease was signed, she placed the blame on us.
We entered the agreement in good faith based on the information provided to us and the lease we signed. Having major details changed without communication was frustrating and concerning. Based on this experience alone, it raises questions about how communication and professionalism might be handled for residents in the future. Read More

Unfortunately, I cannot recommend this community for several reasons.

Before move-in, I requested wood flooring instead of carpet due to having a dog. The leasing office agreed, but when I arrived on move-in day, the apartment was still fully carpeted. They did install the wood floors the next day, but the vendors started late, forcing my movers to sit around and wait. Not a great start.

Once moved in, I quickly noticed how poorly the community was maintained: overgrown grass, ant hills... everywhere, trash cans overflowing, dog poop everywhere, and empty pet waste stations. Even the gym was consistently dirty. The dog park’s pet wash station, which was highlighted during my tour, was broken nearly the entire time I lived there. I gave up checking after multiple failed attempts to use it.

Inside the unit, we dealt with one issue after another: a leak under the sink the very first night damaged some of my belongings, the A/C broke down multiple times, and one of the stove burners kept going out. When we requested replacement drip pans (since the ones provided were in bad condition and couldn’t be cleaned), we were told no because they were “still usable.” Ironically, we were charged for them after moving out.

The most distressing part of our stay was our upstairs neighbors. Two adults, a toddler, and a newborn lived above us, and the adults frequently had loud domestic disputes bad enough that we had to call the police multiple times. On top of that, the toddler was allowed to run wild at all hours. Jumping off furniture, throwing things, running, and making constant noise. We reported the situation to the office several times. Their only “solution” was for us to sign a whole new lease and go through the stress of moving all our stuff to a different unit, with only a few months left on our current lease. Needless to say, we declined. When we did decline, they told us that they couldn’t tell us how, but to trust they were taking control of it. Nothing ever got better.

The front office also had constant turnover. It felt like there were new leasing agents every time I walked in, which made communication inconsistent.

For the amount we were paying, the experience just wasn’t worth it. There are better options in the Webster area. Read More

Since United Apartment Group has take over this property, the service and maintenance of the amenities we pay for have completely disappeared.

The dog stations are never stocked and are falling apart. There are “doggie bombs” everywhere and it smells like it. If you have dogs, this is a major health concern. And if you don’t have dogs, this is a major health concern.

The water was turned off for months in the dog park! And now the dog wash is broken. So if you’re reading their list of... amenities and the dog wash is a perk to you, not a single resident has been able to use it in 6 months.

The gym is not only filthy but they have not restocked sanitary wipes in months, regardless of me repeatedly asking. It’s getting disgusting.

They mark service requests as complete when they haven’t even looked at, let alone serviced what was requested. Like my dryer, because that could never be potentially hazardous, right?

Don’t even get me started on the gates or the weird crime rate that’s gone up. A ring doorbell is your friend here.

I LOVED living in this complex, I mean this sincerely. Used to recommend this place to anyone looking in the area, now I hesitate. As of late I find myself frustrated in my own home. Even after speaking with the office it seems like this is above their heads as most of these concerns are supposed to be regulated by their maintenance team. This place has potential if they could get all of their ducks in row, but as of now every week they are slipping further and further from the “luxury apartment” life style they advertise, be sure to keep that in mind before signing a “luxury apartment” lease. Really hoping that the property director can get this place back up to par before it all goes to hell in a handbasket. Read More

Great people overall. Very hands on assistance with any questions and concerns. Taylor is great!

This property has gone downhill and the furthest thing from “luxury “ living. The property management is non existent