7/21/26
DO NOT MOVE INTO THIS PLACE
I lived in this complex for years, My last 6 months they flat refused to fix the sink-tub that had unsealed from the counter. I was unable to utilize the sink and dishwasher at all, the maintenance team checked it out and essentially shrugged their shoulders at me. They let it sit and genuinely refused to fix it for months. Even being in consistent communication with the management office regarding the sink. There was never an honest attempt to fix it. Wish I hadn’t lived there a day, let alone... years.
Less of an issue but still relevant imo-
They’re very non transparent with their lease contracts. Hidden fees and charges, and predatory terms that aren’t clearly defined until they’re used against you somehow. Just terrible.
Review from Apartments.com
Property Manager at Millpond responded to this review
Hi Carter,
We noticed that you shared your feedback on multiple review platforms, and we appreciate you taking the time to let us know about your concerns.
We're sorry to hear that your experience did not meet your expectations. After reviewing your... concerns with our maintenance team, our records indicate that multiple attempts were made to contact you to schedule and complete your work order. Unfortunately, we were unable to reach you to coordinate access and complete the requested service.
Our goal is to provide every resident with the best possible living experience, and open communication helps us resolve maintenance requests as quickly and efficiently as possible. We also encourage all residents to follow the terms of their lease agreement, including timely rent payments and community policies, so we can continue providing quality service to everyone.
If you have any questions regarding your lease agreement or any fees, please contact our Fee Guide team at feeguide@greystar.com. They will be happy to provide additional information and clarification.
Thank you again for sharing your feedback across multiple platforms. We value all resident feedback and hope to have the opportunity to improve your experience.
