Fossil Cove

We’ve lived at Fossil Cove for 1.5 years, and while our experience has improved in recent months, we do not plan to stay longer than our current lease. Here’s a breakdown of our experience:

-Community:
The neighborhood is friendly and safe, with lots of families and dogs. That said, noise can sometimes be an issue. If you live on the west side, be aware that you’re directly next to a vet clinic, and the dog barking can be loud and persistent.

-Management:
Our first impression was rough.... Communication was very poor. We often couldn’t get anyone on the phone or an email response. The leasing process was especially terrible: we agreed to a 14-month lease, but were sent an 18-month lease instead. Unfortunately, we didn’t catch the error until after signing. We were misled about utility costs; told to expect $35–45/month, but pay closer to $100–160.
The good news: management has changed (or at least improved), and communication is better now. The current staff are responsive and helpful.

-Maintenance:
We had a severe sewage smell in our downstairs bathroom for seven months, which made the entire lower floor nearly unusable. Despite repeated requests, we were consistently dismissed by management, gaslit into living with it, and only recently was the issue resolved. Multiple units were affected. We were NEVER compensated for those seven months that we were only able to use half of our townhome.
Our washing machine has also needed multiple repairs and still makes loud noises. If you request maintenance, I recommend being present to ensure things are actually fixed.

-Pricing:
We’ve paid premium prices for a subpar experience. It’s frustrating to pay for a “luxury” unit when we couldn’t use an entire bedroom and bathroom due to unresolved maintenance issues. Despite repeated requests, we received no compensation.
We were also surprised by fees we weren’t made aware of prior to signing. Shared utility bills have increased, and the “optional” package (trash pickup, smart home features, internet) is overpriced. Our smart home features didn’t even work for the first three months—yet we still paid full price with no refund offered.

-Amenities:
The amenities are a highlight. The pool and hot tub are great, and the small gym, while basic, is functional. The valet trash service (Monday–Friday) is nice. The kids’ playground is adorable and the mountain views from the west side are great. Very small dog park (using the term park generously) is on the East side. Read More

After touring several properties in the area, this was by far the best customer service I’ve ever experienced. The staff stood up to greet me the moment I walked in — you don’t see that anywhere anymore! It’s an old-school touch, but I absolutely loved it. Kenya was so sweet, welcoming, and knowledgeable. She answered all of my questions with ease. It’s clear this is a community that genuinely cares about people, and it shows. I’ll definitely be applying when my lease is up in October!

Cute, clean, quiet community !!! Love the 24 hour gym

Fossil Cove is a little gem in the nestled just away from State Street. The condos are modern, attractive and neat, with a neutral palette. The refrigerators are updated, with ice makers and filtered water.
The grounds are pleasant, with walking paths around, so you don't have to leave the complex to go for a walk. Most importantly, all the staff, from the Property Manager Jordin to the grounds worked and Dennis, the prompt and friendly maintenance man, are unfailingly kind and professional.

After living here for two years we STILL have not gotten any of the promised amenities. The units are cheaply made, the cabinets and drawers in the kitchen fall off randomly, and the plumbing is possessed. The turnover of management and maintenance staff is HIGH. And they are never on property. Communication is lackluster, kids run rampant, throwing rocks, leaving trash everywhere, and the parents just use the playground as a babysitter. The only thing Fossil Cove townhomes is on top of is... raising your rent. Read More