C9 Flats

The location leaves something to be desired, but the amenities, interior and management more than make up for it. This is priced more reasonable that comparable locations.

There was a management change in March/April 2020 and everything has gone downhill since. I kept holding out hope that they were just adjusting so I gave them the benefit of the doubt. Now that we are 4 months I can confidently say they have not gotten better.

1. The property manager is so unresponsive, we have sent multiple emails and left multiple voicemails with no reply ever. The only way to get in contact with her is to luck out and get to the office when she is in there
2. They are… constantly downgrading the amenities previously provided. They removed the large professional printer from the business center, much of the gym equipment has gone missing and has not been replaced, the secured garage is often left open.
3. There is still no online portal to pay rent even though it is explicitly called out in our lease that we will be able to pay via an online portal.
4. They recently separated our water and sewer payment from our rent even though it was previous included with absolutely no communication. And on top of that the $15-20 water bill has an online payment portal while we still don't have an online portal to pay our rent.
5. There is a secured package hub but it is not regularly used by management and packages sit out in the lobby or on top of the mailboxes constantly instead of in the secure hub.
6. There is often small trash and liter out front of the building and it would be so easy to have a maintenance team member start his day by walking around the building and picking up a bit.
7. The power has gone out a few times since we have lived here which is not there fault at all but the building has a backup generator. With the old management the full building was powered by the backup generator now it seems only select outlets and lights work which causes a much larger disruption by the outage.

Overall we love the building and location but the new management is making it really hard to want to stay. Read More

Around March/April of 2020, this building was sold to De Anza properties. That’s when everything went downhill.

First, they enforced a requirement to pay rent by check when our lease clearly states online portal as an option. It’s now June 2020 and we are still being forced to pay rent by check even though we’ve done been promised online payment.

Second, our lease payments have always included water and sewer, and that’s what we signed. As of June 2020, they have suddenly started charging us… through a utility company in addition to the rent payment. No notice about this change or anything.

Third, the manager on duty is absolutely useless and unreliable. No communication at all. No help. Always defensive. No empathy. No desire to take care of the residents. She is the reason people are leaving. De Anza properties is the reason this building will fail.

Please, if someone from De Anza is reading this, help us! We need need communication, we need transparency, we need more security in the parking decks, we need to be heard! Read More

Great unit and gym but management and the other amenities are really poor.