6/21/26
Verified Renter
If you have pet allergies dont move here. This place doesnt care about your health or comfort even tho they say they cater to both pet and non pet owners. Its a lie. And all there water heaters are over 10 years old so if you shower expect dry burning skin from all the toxic sediment buildup. Oh and there hallways always smell like animals. And their hot tubs have been broken all year. And they dont keep up on pool cleanliness at all. And there bbq grills are broken.
Review from Apartments.com
Property Manager at Novi at Jordan Valley Station Apartments responded to this review
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable living environment for all residents, including both pet owners and non-pet owners. While pets are... permitted in designated areas of the community, we take concerns regarding cleanliness, odors, and resident comfort seriously and encourage residents to report specific issues so they can be investigated and addressed. We would also like to clarify that our water heaters are routinely maintained and monitored as part of our property maintenance program. We are not aware of any health or safety concerns related to water quality, but we encourage any resident experiencing a maintenance issue to contact our team so it can be promptly evaluated. Regarding the amenities mentioned, including the hot tubs, pool, and BBQ grills, we continually work to maintain and improve these areas and address repairs as needed. Resident feedback is valuable in helping us prioritize concerns and ensure our community meets the standards our residents expect. We appreciate your feedback and encourage you to reach out to our management team directly so we can better understand and address your concerns.














