Sullivan Place

Living at this apartment complex has been a nightmare from start to finish. Expect hidden fees, poor customer service, and noisy neighbors. The office did not bill me properly during my first few months and then decided to charge me a $100 late fee because their rent payment system failed. They also charge for trash collection despite having no trash bins in my building. However, the fees do not compare to the paper-thin walls and ceilings. Do not expect to sleep until your upstairs neighbors do… , as every step will shake the apartment until pictures fall from the walls. Do yourself a favor and seek residence elsewhere. Read More

This is my first review EVER, I moved into Sullivan Place and have had nothing but issues. My Washing machine did not work from day one and it took 4 requests and two months to fix, same with ice machine(still not fixed) They do not tell you how loud it is around the complex 24-7. I would not recommend this place to anyone. Again I have never written a review good or bad but my frustration with this place pushed me to. Not sure who Ofe is but I can not believe that his review is honest (must be… on the payrole). The facility is filthy or well maintained, paint is pealing of the buildings shrubs are overgrown in the walkways. Read More

Do NOT move in here! I wish I could post pictures. The garbage in the dumpsters is overflowing (I haven’t been able to throw my garbage away for at least a month), the elevators have not been inspected for YEARS. They will charge you for everything they can. You will pay at least $75/month for parking, and that only entitles you to park in the garage, if you can even find a space. For your visitors, according to the latest email, their Visitor Parking machine, which charges $5/night, is broken… until further notice, so: “Visitors and Non-Residents acquiring parking passes for Sullivan Place Residents will need to bring certified funds such as a money order from the Shell Station in order to secure overnight parking in the garage.” I moved in 3 years ago under the understanding that I would NOT have to pay a pet deposit or pet rent of $40/month (for a CAT, who does no damage at all). That agreement carried through until my 3rd lease, when new management came in and started charging me for it, which is a breach of contract. The pool? The lifeguards enforce some rules, but not others - you guess which. We all had to pay full rent while they upgraded the gym, which we could not use for months, until it was done. We all get charged $3/mo for pest control, but I’ve never had any pest control done. We all get charged $5/month for “administrative services.” for them DOING THEIR JOBS?! They expect you to pay for the replacement of all lightbulbs in your apartment (meaning all the sockets that come with your apartment, not your lamps), SERIOUSLY, DO NOT MOVE IN HERE! Look at the recent reviews, THEY’RE TERRIBLE! Do you see how many apartments they have available? It’s because they’re terrible! Read More

I recently had a terrible experience before even moving into this complex. After touring Sullivan’s Place, I decided to put in my application for a unit I was interested in. My application got accepted and I paid a security deposit to hold the unit until my move-in date. 30 days before my move-in date, I received orders for a permanent change of station and had to cancel my application. When I called the leasing office, I was told that not only will I not get my security deposit back but that I… am “financially responsible for the unit until it is rented out”. I called several numbers/individuals, including corporate, and got the runaround. Forfeiting my security deposit is one thing but being financially responsible for a place I wasn’t even scheduled to move into until 30 days is absurd. A few days later they decided to not hold me financially responsible for the unit but then they charged me an additional $500 “cancellation fee”. Again, absurd. Nowhere in my lease does it state anything about a cancellation fee prior to moving in and I was not informed of this upon applying. In my search for a new place closer to my new station, I brought up this scenario with several different apartments and every single one of them told me that they’ve never heard anything like this and that you should be able to walk away from the unit prior to you moving in with no penalty, especially given that I gave 30 days notice BEFORE my move in date. This review is not simply because of the cancellation fee but also because of how I was treated from the staff there after I mentioned I needed to cancel my lease. The attitude drastically change the second I called and said I needed to cancel. At that point, everyone was rude I had no sympathy for the fact that actively in the military and this was 100% out of my control. At the end of the day, I am still human and was not treated as such. I would 100% not recommend this place. Read More