Arden Place

Management not responsive to problems. Little to no communication from management with tenants.

My AC broke 3x. My washer had to be replaced. My water heater makes terrible noises. The handle on my bathtub fell off. My track lighting has a short. My cabinet doors are falling off & the sink has a leak. I had to replace the hose on my toilet. There's a large crack on my living room wall spreading concerningly fast. My electric bill was $280/mon over the winter for 2 beds. The gate doesn't work. It goes from being open at ALL hours to always closed. My code has NEVER worked. Last week the… barcode scanner wouldn't let me or someone behind me in with the decals on our cars. It's nearly impossible to receive deliveries,have friends over, sometimes even enter myself. The complex opened the pool again before opening the gym up to anytime usage.Before you had to reserve a 30 minute spot at least a day in advance but ONLY during office hours.Multiple times they approved it AFTER the slot had started.The dog park has several deep holes that are constantly just brushed over with mulch. The response has repeatedly been to move a bench over the deeper holes & ignore permanent solutions. I've fallen into the hole. It's an injury waiting to happen.The dog park poop bags are out about 50% of the time, so often the park is a mess. They closed the park for 4 days to fix part of the fence near the gate without prior notice to pet owners.They are constantly doing something to the grounds.You'll get a paper on the door & suddenly there's resurfacing & you can't park here for 3 days, or an inspection, or there's pressure washing & if you work from home, you're out of luck because the noise. They begin mowing at 7:30 in the morning outside my bedroom windows. I have been woken numerous times.You'd think they could create a schedule to begin at the office. A woman feeds the feral cats by the dumpsters & the deer along the path.She has been complained about many times by residents & office staff has done nothing.She's created a dependent colony around the complex that are not vaccinated, domesticated & endangered by their willingness to come up to humans now.
The dumpsters overflow weekly. They are not receiving pick up service on a regular basis to meet the needs of the complex.This isn't intermittent. Issues are continuous. Literally today, maintenance posted a handicap parking sign over the spot where my car was parked, WHILE my car was in the spot, with 0notice. I haven't received any mail in three weeks. The entire community is having endless issues with the mail here. Read More

This is the best apartment community I've ever lived in. I moved here straight from Florida. The staff at Arden were extremely helpful! They knew I was moving from Florida and agreed to Facetime me to show me my exact apartment room I would be moving into (the other apartments in Charlottesville refused to do so. Oh well! Their loss!), as well as the complex since I could not come and see it in person. They always called me back within the same day to answer any questions I had. The staff was… VERY kind when I arrived. The move-in process is usually stressful but WOW did Arden staff make it SUPER easy. They even carried my luggage up to my floor for me on move in day. Neighbors are quiet, friendly and pick up after their pets. Community areas are always neat & clean. Landscape is always beautiful. I LOVE living here. Read More

I've lived here for just over a year now. This is a lovely, peaceful community. Quiet. The staff are incredibly prompt, super friendly, and helpful. Justin leads an incredible team - they are caring and set the bar very high for customer service. I held a 20 staff person work retreat in the great room/solarium, which they helped me set up and figure out the technology. On another occasion they made sure I knew how to make the large movie room technology work so I could watch the Wimbledon… Finals last year! The maintenance team is similarly responsive and friendly. Thanks Justin and team for a great luxury apartment living experience! Read More