Orchard Bridge Apartments

This property has the worse customer service ever. Please be careful in wasting your time and money with this complex. It’s nice on the outside but ruined on the inside. I will say the maintenance maybe the only ones that are kind and generous here.

I called the week prior showing interest in a 2bd 2bth. I requested a tour and the gentleman behind the phone said that we can schedule a call for an appointment on Saturday of that week. They asked what was the best time to call and I stated anytime after 4:30 in the afternoon, as where I work doesn’t allow me to have my phone during certain hours, or the whole shift. I never received a call, and I called back a week later in attempts to reschedule. The same gentleman picked up, and when I… told him my situation on the appointment, he stated that I had been called and that I should have been paying attention, adding further by saying that I “lost my chance.” I asked him what number was it that I should have been attentive too, and when he told me, none of the numbers in my call history (or missed calls) matched that number. He further stated that asking for a call around 4:30 was not enough time and blamed me for giving them an hour window, when he himself approved for calling me at that time (by this he is acknowledging that they had not indeed called me.) I promptly hanged up soon after.

I implore to anyone who is thinking about calling for an appointment (be it a tour, etc) or are showing interest to this complex. That they look more into the reviews before continuing. This man showed no professionalism, and was condescending when I was being cordial about the missed call. If he is part of management, then is a cause for concern. I have never conversed with the other staff under management, so I can’t say that they are the same or not, but I can definitely say that this man is definitely not doing his job correct. I was planning to secure a 2bd 2bth unit at this complex but my interaction with him definitely made me 2nd guess myself. If he’s part of management, then who’s to say he will treat you this way once you’re a tenant?

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they demand a huge security deposit and when you leave don't expect to get it back even if nothing is broken they make up stories to take your money. can you imagine paying over $1500 and all you get back is about $200 and their explanation was they had to clean the bathroom, the kitchen whereas there was 2 adult living in this apartment with no kid, what cleaning would you possibly do in such apartment and to be clear ,we cleaned up every part of that house b4 we left. it is terrible

They reel you in with the great rent prices and sizable units. This property has the most unorganized and incompetent leasing office ever. We had to fight for answers pertaining to our move out inspection and security deposit. With the complex being built over 5 years ago the club house that has yet to open and you get different answers from each leasing staff as to why that is, need I say more? Look elsewhere if you value your time and money!