The Mill at Manchester Lofts

I moved into The Mill at Manchester Lofts expecting the "luxury" experience advertised, but the reality has been deeply disappointing due to chronic management neglect.
Security Issues:
The side entrance door fails to close automatically, leaving it propped wide open by careless residents. This has allowed strangers to access the building, and the foyer now reeks of urine. Making matters worse, the door handle leading from the foyer into the hallway has been broken for weeks with no repair in... sight.
Sanitation Problems:

Common areas go uncleaned for weeks at a time
Residents are charged for valet trash service that frequently doesn't show up as scheduled
Trash accumulates in hallways, attracting roaches and other vermin
This is completely unacceptable for a building marketed as "luxury"

Bottom Line:
The building has potential, but management is failing to maintain even basic standards of cleanliness and security. Until they demonstrate they can properly maintain the property and provide the services residents pay for, I cannot recommend anyone sign a lease here. You deserve better for your money. Read More

I've been living here for a few months now and I'm dealing with some pretty frustrating issues that are really affecting my day-to-day life and making me feel unsafe. The hallways constantly smell bad because the trash valet service picks up trash directly from the hallways instead of using a dedicated trash room, and the smell just hangs around all day. On top of that, both main entrances don't lock properly, so basically anyone can walk into the building whenever they want.
The loft units... themselves look nice, but these basic problems with maintenance and security make it really hard for me to recommend this place to anyone looking. These aren't just minor annoyances - they're serious ongoing issues that affect your quality of life and safety every single day. I really hope management addresses these problems soon. Read More

So far so good, moved in 3 months ago and the staff at the leasing office made my move in very smooth. No complaints here . I have referred 2 other friends if mine to live here and they will be moving in middle of march and another in mid april. I am in a upgraded unit and for the price, it isnt bad at all. The amenities are exactly what I was looking for.

I lived at The Mill for 12 months, not renewing, and this is what I learned about the place:
- There Is No On-Site Staff: The front desk is empty and there is no leasing office. The numbers provided lead to remote BH employees or offices and not anything on the property.
- Mold: The building is old and offers 0 insulation so when its wet outside, it's wet inside. you can call a request about mold but they like the term "microbial" so that it makes it sound not as bad. Also, they refused to test... the air in my unit because "they just don't do that" even with the presence of mold in the provided dehumidifiers and the concern that it is in the air ventilation.
- Mail Distributers Do Not Have Access/Keys To The Parcel Pending Lockers: Packages get stacked next to it and all over the desk and table in the front. They charge a fee and it is not optional, you are paying for a service that the mail distributers are not using. There are countless reports of stolen packages as well, which goes into the next point.
- No Security: No cameras and locks on the north and east entrance break all the time. You might as well opt for street parking because the gate in the parking lot is just for show and the spaces are too tight for college students to handle.
- Large College Student Presence: If you are looking for a well-kept and clean environment, this isn't the place. Sure Richmond is a college city but there's reasonable living conditions and then there is college fraternity conditions with fast food wrappers and drinks on the stairs and around the trash cans. Parking lot is dirty with trash, students are inconsiderate when parking and have damaged my vehicle.
- 'Luxury' Branding and Rates: Rate for my unit was raised by 20% and given the conditions that's a bit excessive and inappropriate. It is strange to me that BH is even trying to compete with the luxury apartments that are popping up in the adjacent blocks; they don't have the employees or the resources to keep up with their 'luxury' standard. I was perfectly okay with this place and how it was too, even with the issues listed, because I was paying a rate that came with those caveats.
- Inaccuracies on their Apartments.com Listing: I don't know why high speed internet is listed on here units don't come with internet you need to bring you own ISP. There is no on-site maintenance or manager as mentioned before either. Read More

Living at Perry Place/The Mill at Manchester Lofts is like living in an abandoned property. The management company has a minimal presence here and avoids all contact with residents. There is hardly ever any actual BH employees on-site for anything and they are incredibly hard to contact (no direct lines or email). My unit has had multiple issues, but mold has been the most concerning. The building holds a lot of moisture and after multiple contacts with maintenance, the best they could offer is... one dehumidifier for the whole unit. Most tenents I've encountered love the area but hate the management company and want to leave once their lease is up. There aren't many good things to keep someone here that another local place can't offer (and more).
Other honorable mentions:
- The parking spots are tiny and almost guarantee you will have your car dinged up from squeezing into your spot and car doors hitting your car.
- Dog poop everywhere because nobody cleans up after their pets.
- Crappy amenities: dirty pool, broken rooftop chairs, fitness room has mold and broken equipment
- Hallways smell and are dark and dirty feeling
- Included wifi initially and then stopped coverage for all tenents unexpectedly.
- Unsafe. Doors leaving the building don't lock/do not close and lock properly
- Loud security/door alarms are constantly going off in the mailroom/lobby
- Didn't even know there was security at night because he sits in his car in the parking lot all night. Also what is the use of security if tenants aren't aware that we have security??
- Trash services are VERY spotty and will leave trash in the halls for DAYS
Unable to voice these complaints because management is non existent! Read More