Chelsea By the Bay

I am very disappointed with the level of professionalism displayed by the staff. They were unresponsive, disorganized, and seemed unconcerned with providing basic customer service. Communication was poor, and requests or issues were either ignored or handled incorrectly. I expected a higher standard of service, and this experience was frustrating and unacceptable.

I hope management addresses these issues to prevent others from encountering the same problems.

Sadly this place went from being excellent to just okay. Within the last year or so there have been three different property managers and the property has suffered because of it. New managment took over in April/May 2023 and things seemed okay initially but I've noticed more so than ever before the property manager is constantly out on break when you try to go to the office, left early for the day so the office is thus closed or just out.

Another issue is that for a complex of this size there… is only one trash bin and only one recycle bin. It's never been a major issue before but I've noticed over the past several months the company that picks up the trash is missing days so everything is piled up, not to mention many people are leaving items by the trash that should not be there such as mattresses, tv's, bed frames, etc and it just sits there for days or even weeks before it is eventually removed. Read More

Rent here if you'd like surprise charges added onto your rent casually without you being informed at all about it until you confront them first, to which they respond with treating you like you are clueless about procedures that were supposed to be completed on community management's side. The leasing office staff seem to always be "on break" and when I do get to speak with someone, it's always a different person who's telling me a different story or redirecting me to someone who is not even the… property manager of this community. Maintenance has been wonderful in my ~2 years of being a resident here and always repaired things in a timely manner, but the leasing office is a mess. When you reach out, no one answers and I have a paper trail to prove that easily. My partner and I have already been approved for a higher quality community in a safer area, so I'm glad to say we'll be working on moving out soon.

It really is a shame because the move in process was smooth and we really loved living here once upon a time. Not sure where Michael went, but when he left this community started going downhill too and management in the leasing office was always changing after that. I'm also not sure what happened to the fence by the leasing office but it's been about a month that's been there. Come check it out when considering this place as your next place to live. Read More

This is the most highly rated apartment complex for a reason. I love living here. It's not and friendly, staff is great.