Patent 523

Hi Cody,

Thank you for taking the time to share your feedback. We understand your concerns and share your frustration regarding the recent increase in crime in the Capitol Hill area.

Due to the heightened activity related to crime and homelessness... in and around Patent 523, we have been working closely with our current Courtesy Patrol Provider. We have requested increased patrols throughout the property, including regular walkthroughs of all stairwells from P5 through the rooftop. We now have a posted guard during the day hours 7 days a week. We believe these additional measures will be the most effective way to help deter activity.

We also appreciate your feedback regarding the cleanliness of the communal spaces, including the hallways and stairwells. We appreciate you bringing this concern to our attention.

To help us address these issues more effectively, we ask that residents please submit a work order whenever you notice areas that require additional cleaning. While our cleaning vendors service the property on a regular schedule, they are not always present in every area and may not identify concerns as they arise.

Submitting a work order allows our team to document the issue, notify the appropriate vendor, and ensure it is addressed in a timely manner. We appreciate your assistance and partnership in helping us maintain clean and welcoming common areas for all residents.

Regarding the fire alarms, they are functioning as designed and are inspected regularly to ensure compliance with all applicable codes; however, when alarms are activated, we continue to work with our vendor to identify and address any potential issues, and any confirmed false pulls are reported to the appropriate authorities.

If you would like to discuss your concerns further, I would be happy to connect by phone or meet in person. I can be reached at (206) 207-7925 or via email at patent523@essex.com.

Best regards,

Matthew Fernandez | Community Relations Manager Read More

Hello ,We appreciate your willingness to provide our team with your feedback. We greatly appreciate your point of view, and I comprehend that living in the city can be both frustrating and difficult at times. We understand that package theft is... common in Seattle, and we're sorry to learn that packages have been taken. We are doing everything in our power to ensure the safety of our residents. We do have other community homes outside of the city; perhaps you could ask your community relations personnel what options you might have for a transfer. Please feel free to reach me at ersandoval@essex.com with questions or comments. Kindly, Mila S.| General Operations Manager Read More

Hello, Thank you for your review of Patent 523! I am sorry to hear that you are having issues as a resident here at Patent. We have been working diligently with local law enforcement regarding the fire alarms being pulled and have isolated and... remedied that issue. You should see a huge improvement in the alarms around the community. We encourage our residents to provide their courier with door codes to call them upon delivery to assist in navigating the community. If you would like to reach out to us directly, I would love to address your concerns more in depth. We value our residents feed back and strive to provide our residents with the most comfortable community to call home as possible. You can email us at patent523@essex.com. You may ask for me directly and my team will forward your correspondence. - Kindly, Johnna B., Area Manager Read More