4/4/25
-10 stars
To sum it up in one word- ew. I toured Bella Tess Apartments last week and honestly, the second I walked into the office, I wanted to leave. The women in there, who I assume are managers, or at least weren’t the front of house help, were super cliquey and made me feel really uncomfortable. They didn’t even bother to say hi or acknowledge us. When we came back, the girl in the back office was just on her phone, and the other two were just gabbing. The only reason I stayed was because Marlena and... the guy up front were nice. The apartments themselves were fine, but after seeing how the office was run, I wouldn’t say it’s worth the price. Definitely wouldn’t recommend.
Tried to submit this two weeks ago and it wouldn’t post it on Google. Guess they delete their bad reviews???
Review from Apartments.com
Property Manager at Bella Tess responded to this review
Thank you for sharing your honest feedback. I sincerely apologize that you weren't greeted by the team upon your arrival. Our team often spends time collaborating on resident events, marketing, social media planning, and overall team building.... However, I do understand how important first impressions and optics are, and we will certainly work to ensure that these discussions are paused during tours to create a more welcoming atmosphere for our visitors.
As the manager mentioned, I do spend time on my phone coordinating with upper management and working on future talent recruitment. While this is a critical part of my role, I realize how it may have been perceived during your visit, and I appreciate your patience and understanding.
We're grateful that Marlena and the front desk staff were able to make a positive impression, and we truly value your feedback as it helps us improve. We hope you'll consider visiting us again in the future and give us the opportunity to provide a better experience.
