5/13/26
I do not recommend this property
I’ve had repeated billing and communication problems with Chateau Woods since moving in.
Unfortunately, the pattern has become distressing, especially around billing. I still live here, so I do not write this lightly. Based on my experience, I would strongly encourage current and future residents to carefully review their ledger, save all communications, and double-check every charge.
The most troubling part has not only been the billing mistakes themselves, but the lack of urgency and... accountability in correcting them. In my experience, several issues required repeated follow-up before they were addressed, and even admitted mistakes were not handled in a way that respected my time.
One particularly serious situation involved my account being referred to collections even though I did not owe the amount in question. I received a call from a collection agency and had to spend a significant amount of time contacting the collection department, following up, and trying to get the matter corrected. When I raised the issue, I was told, “We stand by our practices.” I was also told I would receive written confirmation that the issue was resolved, but that letter was never provided.
There have also been other billing concerns that required repeated follow-up, explanations, and corrections. The amount of time I have had to spend trying to get basic answers and written confirmation has been extremely stressful.
I am now requesting complete billing statements and explanations so I can have the account reviewed carefully. Based on my experience, residents should keep detailed records, save every message, and carefully review all billing activity.
Review from Apartments.com
