New Fountains

Milly showed me around even though it was time for her to head home for the day. It was an apartment complex I was not expecting to be so wonderful.

New Fountains was very flexible when we moved in. Marissa stayed after office hours to ensure we could do a quick check of the apartment and receive our keys. They were understanding of our situation and how we were running behind that day to get to the office in time. What a way to be welcomed into the community! (:

Been living at this property for a year and a half now and have nothing but good things to say! From the welcoming staff in the office to the helpful and efficient maintenance crew, living here has been a pleasant experience all around. Management, along with everyone in the office, are always more than happy to assist with any issue and provide adequate information/resources. Overall I have felt valued and part of a welcoming community.

We have lived here for 3 years and find the apartment complex generally quiet with beautiful grounds. The maintenance team is quick to respond and repaired everything to our satisfaction. The management has also answered our questions in a timely way and is trying to help develop a sense of community with monthly prizes, a nice small dog park, and two well-maintained pools.

We got caught in a bait and switch. We went in for a showing and got shown a really good looking apartment and were told the one that was available is the exact same layout. We filled out the paperwork and suddenly, oh the apartment isn't available anymore, Ha Ha, you have to pick from these other 2 now. Because we needed to move quickly we just said whatever and moved into the other apartment that was available. Biggest mistake of my life. The first night i knew i messed up. None of the windows... are well insulated so the apartment was ice cold. Turn up the thermostat you say? What thermostat, the apartment manager gets to decide when they get turned on, we dont even get a thermostat in our apartment. The longer we stayed the more we found wrong with the apartment. The shower water will go from warm to burning hot randomly, our front door knob likes to fall out from time to time, and our toilet needs to be "reset" 2-3 times a day. And maintenance? I don't know if its just the apartment's policy to be cheap so the maintenance people just follow but their motto is never replace anything. Our doorknob was falling out and all they did, was put it back in, and then a few days later it started falling back off. Key doesn't work? "Oh just jiggle it a few times" they say.
Avoid this place. Its not worth the headache. Read More